Valerie Nieto
San Marcos,TX
Summary
Customer Manager offering 20+ years track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.
Overview
13
13
years of professional experience
Work History
Customer Care Support
AT HOME LLC
01.2020 - 09.2022
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
GYM DAY CARE SUPERVISOR
Fitness Connection 247 Healthclub
09.2015 - 03.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Adult Admissions Coordinator
PEARSALL NURSING AND REHABILITATION CENTER
10.2013 - 02.2015
- Completed preliminary paperwork for incoming and outgoing patients.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
- Coordinated interviews with prospective students to assess academic qualifications and other criteria.
- Developed and implemented strategies to increase number of applicants.
- Guided and supported faculty and staff in development of new programs.
INSURANCE AGENT
ALL STATE
03.2011 - 10.2012
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Obtained underwriting approval by completing application for coverage.
INSURANCE AGENT
One Stop Financial Services
08.2009 - 05.2012
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Obtained underwriting approval by completing application for coverage.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Collected premiums on or before effective date of coverage.
- Calculated premiums and established payment methods for sales.
- Finalized sales and collected necessary deposits.
- Conducted annual reviews of existing policies to update information.
Education
High School Diploma -
Pearsall High School
Pearsall, TX05.1998
Skills
- Supplier Liaison
- Interdepartmental Collaboration
- Sales Proficiency
- Data Tracking
- Process and Performance Improvement
- Maintaining Clean Work Areas
- Account Updates
- Motivational Leadership
Timeline
Customer Care Support
AT HOME LLC
01.2020 - 09.2022
GYM DAY CARE SUPERVISOR
Fitness Connection 247 Healthclub
09.2015 - 03.2017
Adult Admissions Coordinator
PEARSALL NURSING AND REHABILITATION CENTER
10.2013 - 02.2015
INSURANCE AGENT
ALL STATE
03.2011 - 10.2012
INSURANCE AGENT
One Stop Financial Services
08.2009 - 05.2012
High School Diploma -
Pearsall High School
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