Summary
Overview
Work History
Education
Skills
Timeline
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Valerie Nitz

San Antonio,TX

Summary

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.

Overview

12
12
years of professional experience

Work History

Customer Consumer Care Specialist

Harte Hanks
05.2020 - 08.2021
  • Handle 50+ consumer interactions per day, giving detailed, personalized friendly, and polite service to ensure customer satisfaction as well as retention
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Used exceptional communication to connect with customers, assess needs and present solutions.
  • Directed customers to appropriate departments for additional support.
  • Research complicated incidents for consumer’s problems to provide them with more comprehensive service
  • Familiarized company’s entire line of products to provide better customer service to our consumers
  • Learned how to use the Oracle database to write up incidents and document consumer complaints and orders
  • Always remained courteous and calm, even during moments of intense consumer displeasure.
  • Took ownership of customers issues to follow problems through to resolution.

Level 2 Help Desk

MMC Group
07.2014 - 09.2014
  • Handle 75+ customer calls with account issues, ensuring a solution to their account problem
  • Troubleshoot and resolve a wide range of customer- related disputes
  • Guaranteed positive customer experience and settled all customers complaints.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

DSN Operator

DAVet Techs
08.2009 - 03.2010
  • DSN Operators
  • Handled large call volumes in a timely effective manner by offering personalized service to military personnel
  • Coordinated telephone appointments to a variety of military service personnel and their clients
  • Connected deployed military personnel with their families and military base facilities by making them feel welcomed.

Education

Associate of Arts - Liberal Arts

South New Hampshire University
Manchester, NH
07.2023

High School Diploma - undefined

Blessed Hope Academy

Skills

  • Skilled Customer Care Specialist with great customer satisfaction rating for actively listening and improving customer’s issues Exceptional problem-solving techniques during moments of heightened customer dissatisfaction and conflict resolution abilities Exceptional interpersonal, organizational, and telephone etiquette Effective and detailed oriented communication to customer’s needs with fast resolutions to their problems Friendly and polite to ensure customer retention levels within highly competitive markets
  • High-Volume Environments
  • Client Development and Retention
  • Technical Support and Assistance
  • Calm and Professional Under Pressure
  • Documentation
  • Exceptional Communicator
  • Analytical and Critical Thinking
  • Customer Relations
  • Customer Service Excellence
  • Inbound Customer Service
  • Client Rapport-Building
  • Customer Inquiry Response
  • Microsoft Office
  • Problem Resolution

Timeline

Customer Consumer Care Specialist

Harte Hanks
05.2020 - 08.2021

Level 2 Help Desk

MMC Group
07.2014 - 09.2014

DSN Operator

DAVet Techs
08.2009 - 03.2010

Associate of Arts - Liberal Arts

South New Hampshire University

High School Diploma - undefined

Blessed Hope Academy

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Valerie Nitz