Summary
Overview
Work History
Education
Skills
Timeline
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Valerie O'Brien

Valerie O'Brien

Harrison

Summary

Dynamic and results-oriented professional with a proven track record at Walmart, enhancing customer satisfaction and exceeding sales targets through expert customer service and strategic sales techniques. I bring leadership qualities and a goal-driven approach to deliver exceptional results.

Overview

5
5
years of professional experience

Work History

Associate

Walmart
06.2021 - 10.2024
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Increased sales by customizing pitches to address specific client needs and concerns.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Recommended complementary purchases to customers, increasing revenue.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Deli Crew Member

Witbecks
05.2019 - 06.2021
  • Upheld cleanliness measures to ensure safe preparation and storage of food.
  • Engaged in ongoing team meetings to evaluate performance metrics.
  • Developed strong relationships with suppliers to negotiate favorable pricing and ensure consistent product availability.
  • Maintained high-quality standards by conducting regular quality checks on products and promptly addressing any concerns or issues.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean deli environment.
  • Maximized efficiency by organizing workflow and delegating tasks among crew members based on individual strengths.
  • Collaborated with team members for efficient order preparation and timely service delivery.
  • Operated deli equipment safely, including slicers, ovens, and fryers, ensuring optimal performance and minimal downtime.
  • Provided excellent customer service by promptly addressing inquiries or complaints and ensuring a positive experience for every deli patron.
  • Trained new hires in deli operations, fostering a positive work environment that encouraged teamwork and skill development.
  • Assisted customers with special requests, offering customized solutions to meet their needs and preferences.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Prepared salads, soups and sandwiches for customers.
  • Brewed coffee and tea and changed out drink station syrups.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.

Education

High School Diploma -

Harrison High
Harrison, MI

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Leadership qualities
  • Workplace safety
  • Decision-making
  • Customer engagement
  • Flexible schedule
  • Sales expertise
  • Multitasking and organization
  • Problem-solving
  • Creative problem solving
  • Friendly and helpful
  • Customer assistance
  • Reliable and responsible
  • Inventory and stocking
  • Goal driven

Timeline

Associate

Walmart
06.2021 - 10.2024

Deli Crew Member

Witbecks
05.2019 - 06.2021

High School Diploma -

Harrison High

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Valerie O'Brien