Valerie Ogo
Lakewood
Summary
Reliable employee seeking the Accounts Manager position with G2, offering excellent communication and good judgment. Organized, dependable, and successful at managing multiple priorities with a positive attitude with a willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure the Accounts Manager position for the Seattle, WA location and always ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Ramp Agent
United Airlines | Brian Walsh (206) 965-2217
11.2022 - Current
- Guided aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over daily flights.
- Connected electrical power unit and hoses to aircraft.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Transferred luggage from aircraft to collection areas safely using tractor tugs and baggage carts equipment.
- Checked cargo and baggage for security to meet TSA regulations.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Maintained clean, orderly work environment free of hazards.
- Operated equipment while observing standard safety procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Verified documentation and condition of freight to assure quality standards were achieved.
Operations Manager
FSS/G2 | Zachary Cox-Manager (253) 514-9247
08.2021 - 12.2023
- Accountable for Operations consisting of safety.
- Incident investigations.
- Business resilience.
- Directing local leadership.
- Regulatory compliance.
- Risk identification & management.
- Handling matters related to operational performance, safety, & profitability.
- Working with local station leadership, ensuring performance targets and Service Level Agreements (SLA) are met.
- Lead front line employees/supervisors to meet location, airline, airport, and corporate goals in compliance with account(s) contracts.
- Ensuring proper staffing and recording of assigned & changed schedules, Develop employees to their fullest potential, maintaining employee moral (with proper consistent application of corrective & commendatory action), Developing account(s) activity within budget constraints (emphasis on customer service, safety, and security)
- Accountable for the quality & compliance of all operations training programs, operating computer, cell phone, and other account specific equipment properly & effectively, ensuring all injuries/accidents are investigated immediately and injured employees are provided proper & immediate care (notifying location Manager)
- Overseeing supervisors and leads in a 24/7 airport operation, Developing New Business Opportunities & building relationships with existing business partners
- Attending weekly station meetings, Tracking Operations Key Performance Indicators (KPI) targeting new customers per month, Safety Oversight (Staffing and scheduling), Adhering to Policies and Procedures, Training Oversight, Station & Business Partner Development, & other duties assigned by members of management.
Store Agent
Alaska Airlines | Darren Tennison (800) 253-2973
04.2021 - 10.2021
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Receiving aircraft parts, shipping parts, stocking parts, pulling parts for technicians, operating forklifts.
- Running/delivering aircraft parts to daily flights for outer locations.
- Returning serviced and damaged aircraft parts to manufacturer.
Ground Service Agent
Horizon Airlines | Jeremy Summ (206) 574-4985
11.2017 - 04.2021
- Loaded and unloaded baggage of various weights and dimensions to and from aircraft and baggage areas.
- Attended and completed required online and in-person training and mentored newer agents in advanced roles.
- Operated equipment while observing standard safety procedures.
- Loading and unloading aircraft for bags, cargo, and animals.
- Wing walking, delivering bags to other flights and to baggage carousel for passengers
- Customer Service and Load Coordinator.
Sales Associate
Navy Exchange | Darlene Aguon (671) 344-9504
04.2005 - 05.2017
- Organized racks and shelves to maintain store visual appeal.
- Engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Maintained records related to sales, returns and inventory availability,
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Prepared large cash deposits with zero discrepancies to submit to store supervisor.
- Tracked stock using company inventory management software.
- Cashiering, stocking, customer service, service counter writer.
- Expeditor, inventory of merchandise, offloading of containers, ordering of gas refills, propane tanks, stock items, receiving of gas, merchandise invoices (Telzon).
- Handling of gas tanks, manual dip stick readings, processing read-out of register closeouts, read-out of gas pumps till.
- Scheduling customer automotive appointments, invoicing payments, placing special order parts, generating work orders.
- Lifting of 50-70 lb items, operating forklift/pallet jacks, administrator battery testing & charging.
Education
High School Diploma -
George Washington High School
Mangilao, Guam06.2001
Skills
Microsoft Word, Outlook, Excel, and Powerpoint, Typing Speed: 42 WPM, Faxmachine, copier machine, telephone, scanner, and multi-function machine,
Trainings
Customer by Choice
Cashier II ( In-Training)
How to deal with difficult customers
Safety Awareness
Base Rate Training 1 and 2
Violence in the workplace
Anti Terrorist Awareness
Fire Extinguisher Training
Operations Training - CP03 Introduction and UC360 Changes
vMail Daily Execution
AO-Threat and Error Management with Human Factors
AO-Cargo Customer Service Standards-2014 Cargo Operations
AO-Cargo Security - Transportation Security Administration (TSA)
AO-Dangerous Goods Generalist-Cargo
AO-Loading and Securing Dangerous Goods 2016
AO-UC360 Dry Ice Capture Process for Cargo DG Generalist
AO-Unit Load Device Introduction and Operation 2016
PET SAFE 2016
vMail Introduction
OJT (On the Job Training):
Loading and unloading aircraft
Wing walking
Scanning bags
Working on piers to load bags for flights
Odd sizes separating bags
Pick up animals and running to flights
Picking up odd bags at TSA for flights
Timeline
Ramp Agent
United Airlines | Brian Walsh (206) 965-2217
11.2022 - Current
Operations Manager
FSS/G2 | Zachary Cox-Manager (253) 514-9247
08.2021 - 12.2023
Store Agent
Alaska Airlines | Darren Tennison (800) 253-2973
04.2021 - 10.2021
Ground Service Agent
Horizon Airlines | Jeremy Summ (206) 574-4985
11.2017 - 04.2021
Sales Associate
Navy Exchange | Darlene Aguon (671) 344-9504
04.2005 - 05.2017
High School Diploma -
George Washington High School
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