Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Valerie Ortiz

Melrose Park,IL

Summary

Positive, personable, and driven individual with a talent for building relationships and effectively communicating. Solid understanding of sales principles and techniques, coupled with strong analytical and problem-solving skills. Dedicated to driving business growth and ensuring customer satisfaction through innovative solutions.

Overview

4
4
years of professional experience

Work History

Sales Specialist

Apple
09.2024 - Current
  • Maximized sales potential by identifying cross-selling opportunities and offering tailored recommendations based on individual client needs.
  • Handled high-pressure situations gracefully, addressing customer concerns promptly while maintaining a professional demeanor at all times.
  • Guided customers through software updates and troubleshooting processes patiently, ensuring they were confident about using their Apple devices.
  • Delivered exceptional customer service experiences, resulting in positive reviews and referrals from satisfied clients.
  • Developed strong relationships with clientele through attentive listening skills, understanding their unique requirements before suggesting suitable solutions for their technology needs.

CONCIERGE

ARAMARK
05.2022 - 08.2024
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Maintained front desk's concierge book to provide visitors with access to relevant patient information.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Greeted guests upon arrival and offered directions to ensure they arrive to their appointments on time
  • Trained new concierge staff, ensuring consistent high level of service across team.
  • Facilitated smooth check-in and check-out processes, minimizing wait times and improving guest satisfaction.
  • Provided language translation services as needed, easing communication barriers for international guests.
  • Maintained accurate and up-to-date records of guest information.

Sales Associate

Guess Factory Outlet
09.2021 - 09.2022
  • Supported team members during peak periods by sharing workload and providing guidance when needed.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Cashier

Home Depot
05.2021 - 08.2021
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.

Education

High School Diploma -

Prospect High School
Mount Prospect, IL

Skills

  • Fast learner
  • Relationship building
  • Customer service and care
  • Upselling and cross selling
  • Team collaboration
  • Sales expertise
  • Cash handling
  • Customer service in spanish
  • Caregiving skills
  • Supportive team player
  • Perform well in high-demand, fast-paced environments

Languages

Spanish
Professional Working

Timeline

Sales Specialist

Apple
09.2024 - Current

CONCIERGE

ARAMARK
05.2022 - 08.2024

Sales Associate

Guess Factory Outlet
09.2021 - 09.2022

Cashier

Home Depot
05.2021 - 08.2021

High School Diploma -

Prospect High School

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Valerie Ortiz