Valerie Ortiz
The Bronx
Summary
Motivated and detail-oriented professional with experience working in a regulated pharmacy environment, and a strong interest in criminal justice. Skilled in documentation, confidentiality, and following strict procedures. Known for strong communication, ethical judgment, and the ability to stay calm in fast-paced or high-pressure situations. Seeking to apply these strengths in a criminal justice role.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician
Green Pharmacy
The Bronx
09.2022 - Current
- Accurately filled and labeled prescriptions under pharmacist supervision, ensuring compliance with state and federal regulations.
- Verify patient information, insurance coverage, and prescription details to prevent errors and delays.
- Process insurance claims, resolve rejections, and communicate with insurance companies to secure approvals.
- Provide excellent customer service by answering questions, assisting patients at the counter, and managing phone inquiries.
- Prepare and package medications for pickup, delivery, or mail-out services.
- Ensure compliance with HIPAA, and protected patient confidentiality at all times.
Education
Associate Degree - Criminal Justice
Monroe University
The Bronx, NY09-2026
Skills
- Critical thinking and problem-solving
- Ability to follow strict procedures and protocols
- Ability to work independently and as part of a team
- Strong attention to detail and accuracy
- Conflict resolution and de-escalation
- Excellent written and verbal communication
- Active listening and clear communication
- Handling stressful or emotionally charged situations
Languages
English
Professional
Spanish
Professional
Timeline
Pharmacy Technician
Green Pharmacy
09.2022 - Current
Associate Degree - Criminal Justice
Monroe University