Valerie Outlaw
Saint Louis,MO
Summary
Dedicated banker proficient in setting up new customer accounts, adhering to security protocols, and assisting with audits. Well-organized with strong relationship-building, time management, and documentation skills. Ready to leverage several years' experience in related roles to excel in a dynamic position with your company.
Overview
18
18
years of professional experience
Work History
Associate Banker
JPMorgan Chase
Saint Louis, MO
06.2022 - 12.2025
- Provided customer service by attending to their inquiries and requests for information.
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
- Ensured compliance with banking regulations and procedures in daily operations.
- Resolved customer complaints in a timely manner while adhering to bank policies and procedures.
- Analyzed customer needs and provided appropriate financial solutions.
- Established strong relationships with customers to increase customer loyalty.
- Performed account reconciliations on a regular basis.
- Assisted customers with account opening and maintenance.
- Developed detailed knowledge of products offered by the bank including deposit accounts, investments, loans.
- Educated customers about the features and benefits of different types of banking products offered by the bank.
- Assisted in training new employees as needed.
Mortgage Servicing Specialist
Cenlar FSB
O'Fallon, MO
07.2021 - 06.2022
- Negotiated payments for customers with delinquent loans.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Confirmed clients made mortgage payments on time as per signed agreements by reviewing records.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action. Ample time spent with each applicant to break down complex information into terms that easy to understand.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Met with applicants to obtain information to streamline loan application process, fielding questions regarding steps.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided customer service by attending to their inquiries and requests for information.
- Ensured compliance with banking regulations and procedures in daily operations.
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
Correctional Officer
Saint Charles Department Of Corrections
Saint Charles, MO
05.2015 - 05.2021
- Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
- Instructed inmates on work detail and oversaw work-site transportation.
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
- Recommended further treatment strategies and diagnostic efforts for inmates.
- Inspected cells and conducted random searches of common areas.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
Insurance Claims Representative
The Millennium Group LLC
O'Fallon, MO
09.2013 - 05.2015
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Verified details with policyholders and requested additional information.
- Reviewed documentation and accounts to gain full picture.
- Assessed policy coverage and pulled contracts for review.
- Consulted with field support team, claim manager and other entities to receive support specific to assigned claim.
- Collaborated with field support team, including quality control, file review, team lead and adjusters to deliver support specific to claim assignment.
- Supported efficient handling of complex claims and followed up on open, denied or suspended claims to complete required line items.
- Monitored reports to identify claims issues and worked with adjusters to resolve problems.
- Verified policy holder data, including age, contact number and physical address.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Complied with confidentiality regulations in handling customer information.
- Modified, updated and processed existing policies and claims to reflect changes in beneficiary, amount of coverage and type of insurance.
- Collaborated with fellow team members to manage large volume of claims.
- Assisted new policyholders with processing claims.
Mailroom/Conference Services Assistant
Pitney Bowes
Saint Louis, MO
01.2008 - 09.2013
- Obtained signatures from recipients to release registered and special delivery parcels.
- Delivered mail to residents and business within assigned area.
- Operated mail processing equipment and manually sorted mail.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Weighed parcels, calculating costs based on type, total weight, and final destination.
- Assisted customers in receiving oversized parcels by carrying items inside.
- Placed mail into appropriate PO boxes.
- Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Supervised set up of conference rooms for corporate meetings and other events.
Education
High School Diploma -
Beaumont High School
Saint Louis, MO06.1997
Skills
- First aid and CPR certified
- Evidence preservation
- Crisis Prevention Intervention (CPI)
- Safety
- Observation
- Inmate rights
- Non-violent intervention
- Behavioral disorders familiarity
- Trained in defensive tactics
- Occupational hazards and safety precautions
- Courtroom practices familiarity
- State and federal laws knowledge
- Restraint techniques
- Knowledge of VA loan process
- Collections proficiency
- Customer service-focused
- Reliable and trustworthy
Timeline
Associate Banker
JPMorgan Chase
06.2022 - 12.2025
Mortgage Servicing Specialist
Cenlar FSB
07.2021 - 06.2022
Correctional Officer
Saint Charles Department Of Corrections
05.2015 - 05.2021
Insurance Claims Representative
The Millennium Group LLC
09.2013 - 05.2015
Mailroom/Conference Services Assistant
Pitney Bowes
01.2008 - 09.2013
High School Diploma -
Beaumont High School