VALERIE PANTOJA
Arlington
Summary
Adaptable professional with a strong work ethic and effective communication skills. Proven track record in sales management, achieving high productivity and efficient task completion. Expertise in strategic planning, customer relationship management, and team leadership. Demonstrated ability to excel in negotiation and problem-solving to drive sales targets and business growth.
Overview
14
14
years of professional experience
Work History
Territory Manager
IAA
Dallas Fort Worth
07.2024 - Current
- Increased sales by maintaining and expanding dealer accounts.
- Developed business through prospecting and cold calling efforts.
- Conducted face-to-face visits to strengthen relationships with existing clients.
- Negotiated sales agreements to exceed targets and successfully close deals.
- Delivered exceptional customer service, ensuring high levels of client engagement.
National Account Representative
ClaimBuyout
01.2022 - 12.2023
- Managed the full life cycle for the customer from onboarding to post-sale support
- Generated weekly and monthly reports detailing progress against goals and providing insights into market trends
- Negotiated pricing agreements, contracts and other terms to meet customer needs while achieving company objectives
Auction Coordinator
IAA
09.2015 - 01.2022
- Establishing new relationships with Dealers/ Buyers and customers to ensure client retention and satisfaction
- Identify and locate new clients through a variety of methods including outside networking and cold calls
- Accountable for meeting and exceeding assigned revenue goals and targets through sale day while regularly preparing report results, status of accounts, and leads to manager
Front Office Supervisor
IAA
07.2013 - 09.2015
- Managed front desk operations, including Buyer/ Seller sales and payments
- Ensured that all safety protocols were adhered to by the team members at all times
- Developed strategies to increase customer satisfaction levels through improved service delivery standards
- Organized daily workloads for front office team members to ensure efficient operations and customer SLA's are meet
- Assisted in the recruiting, hiring, training, and scheduling of front office personnel
Auction Clerk/ Representative
IAA
08.2011 - 07.2013
- Performed administrative duties such as entering data into spreadsheets, generating reports, and responding to emails in a timely manner
- Enter new assignments, title, sale date
- Developed a comprehensive understanding of auction procedures including setting up equipment for live auctions
- Researched pricing information on various products prior to listing them for sale at an auction
- Maintained accurate records of bids received, negotiate the sale, and vehicles sold
Education
Graduate -
Grand Prairie High School
Grand Prairie05.2003
Skills
- Customer retention strategies
- B2B sales expertise
- Outside sales proficiency
- Time management techniques
- Negotiation skills
- Account management
- Customer relationship management
- Multitasking and organization
References
References available upon request
Timeline
Territory Manager
IAA
07.2024 - Current
National Account Representative
ClaimBuyout
01.2022 - 12.2023
Auction Coordinator
IAA
09.2015 - 01.2022
Front Office Supervisor
IAA
07.2013 - 09.2015
Auction Clerk/ Representative
IAA
08.2011 - 07.2013
Graduate -
Grand Prairie High School
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