Valerie Panzella

Prepared food tailored to customer preferences.

• Collaborated with team members to improve overall service speed during peak hours.
• Demonstrated excellent multitasking abilities by balancing multiple orders simultaneously without compromising quality or accuracy.
• Effectively managed time and resources during shift, ensuring maximum productivity and minimal waste.
• Resolved customer complaints promptly, maintaining a high level of professionalism and customer satisfaction.
• Implemented time-saving strategies for more efficient order fulfillment during busy periods.
• Promoted a positive work atmosphere through effective communication with fellow team members and management staff.
• Maintained up-to-date knowledge of menu offerings, including seasonal items and nutritional information for informed recommendations to customers.
• Assisted in maintaining a clean and organized work environment for optimal food preparation and service.

• Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
• Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
• Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
• Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
• Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
• Facilitated seamless transitions between shifts by effectively communicating pertinent information regarding reservations and special requests with incoming staff members.
• Collaborated with waitstaff to accommodate guest requests promptly, enhancing overall dining experience.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.