Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valerie Pappas

Cave Junction,OR

Summary

Goal-oriented professional effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

21
21
years of professional experience

Work History

Insurance Coordinator

Grants Pass Smile Suite
Grants Pass, OR
08.2023 - Current
  • Submitted insurance claims and followed up on denials or discrepancies to ensure prompt payment.
  • Monitored changes in insurance policies and communicated relevant updates to staff and patients.
  • Assisted claimants, providers and clients with problems or questions regarding claims.
  • Compiled data from various sources to prepare reports for management on a regular basis.
  • Advised patients on alternative financing options when necessary, including payment plans and charity care.
  • Maintained accurate and up-to-date patient insurance records in compliance with HIPAA regulations.
  • Utilized insurance billing software to submit claims and track their status efficiently.
  • Filed insurance claims by obtaining and entering data related to patient, insurance provider, and medical code for procedures and services provided.
  • Explained complex insurance terms and policies to patients, providing clarity and support.
  • Trained new staff on insurance procedures and best practices for efficient workflow.
  • Informed patients of claims status after filing insurance claims.

Driver

Ready Ride Transportation
Grants Pass, OR
06.2023 - 08.2023
  • Maintained confidentiality of sensitive materials during transport.
  • Performed pre-trip inspection checks and reported problems to supervisor.
  • Reported any vehicle malfunctions or accidents immediately to management.
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Operated a variety of vehicles safely in diverse weather conditions.
  • Communicated effectively with dispatch and customers to provide status updates.
  • Utilized GPS navigation systems to plan efficient routes for deliveries.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Maintained delivery schedules without compromising safety.

Backroom Associate

TJX Companies
Grants Pass, OR
08.2022 - 06.2023
  • Retrieved requested items from backroom inventory promptly and accurately.
  • Collaborated with team members to ensure efficient workflow within the department.
  • Kept stockroom clean and neat for maximum productivity.
  • Examined product quality prior to its placement on shelves or racks.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Provided support during peak sales periods or special events.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Unloaded incoming trucks and stocked merchandise in correct storage areas.
  • Participated in store recovery to keep merchandise displays neat and organized.
  • Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
  • Provided customer service support when needed on the sales floor.
  • Collaborated with sales floor associates to replenish merchandise as needed.
  • Organized backroom according to store policies and procedures.
  • Set up advertising signs on shelves and counters to attract customers and promote sales.
  • Assisted with loading and unloading merchandise from delivery trucks.
  • Operated material handling equipment such as pallet jacks, forklifts and hand trucks safely and efficiently.
  • Assisted in unloading and stocking merchandise from delivery trucks.
  • Utilized handheld devices for tracking merchandise and updating inventory data.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Operated forklift and pallet jack to transport heavy loads.

Receptionist

Anderson Dental Care
Grants Pass, Oregon
04.2014 - 10.2020
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Scheduled appointments for clients, customers, and other visitors.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Monitored expiration dates of existing policies and ensured timely renewals were completed accurately.
  • Monitored changes in insurance policies and communicated relevant updates to staff and patients.
  • Advised patients on alternative financing options when necessary, including payment plans and charity care.
  • Maintained accurate and up-to-date patient insurance records in compliance with HIPAA regulations.
  • Retained strong medical terminology understanding in effort to better comprehend procedures.
  • Filed insurance claims by obtaining and entering data related to patient, insurance provider, and medical code for procedures and services provided.

Office Manager

Brookings Family Dentistry
Brookings, OR
11.2003 - 12.2010
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Assisted in recruiting, onboarding and training new employees.
  • Interpreted and communicated work procedures and company policies to staff.
  • Maintained confidential records relating to personnel matters.
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Maintained filing system for records, correspondence and other documents.
  • Supervised staff members, organized schedules and delegated tasks.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.

Education

High School Diploma -

Brookings Harbor High School
Brookings, OR
06-2001

Skills

  • Sales support
  • Financial acumen
  • Insurance claims processing
  • Medical terminology proficiency
  • Claims
  • Private insurance
  • Account management
  • Dental insurance experience
  • Customer service and assistance
  • Accounting skills

Timeline

Insurance Coordinator

Grants Pass Smile Suite
08.2023 - Current

Driver

Ready Ride Transportation
06.2023 - 08.2023

Backroom Associate

TJX Companies
08.2022 - 06.2023

Receptionist

Anderson Dental Care
04.2014 - 10.2020

Office Manager

Brookings Family Dentistry
11.2003 - 12.2010

High School Diploma -

Brookings Harbor High School
Valerie Pappas