Valerie Paquin
GLENS FALLS,New York
Summary
Customer-focused professional with 25 years of experience in the energy field. Excellent communication skills, proven leader in management and customer service. Fosters strong interpersonal relationships, achieving notable improvements in customer satisfaction and employee engagement. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
25
25
years of professional experience
Work History
Energy Services Manager
Cost Control Associates - An SIB Subsidiary
05.1999 - Current
- Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
- Acted as a liaison between clients and internal teams during project execution phases guaranteeing clear communication lines were open throughout entire project lifecycles.
- Implemented best practices in workflow management to ensure timely completion of tasks without compromising quality or client satisfaction levels.
- Reduced employee turnover by creating a positive work environment with clear communication channels, regular feedback sessions, and opportunities for professional development.
- Implemented training programs to enhance staff skills, leading to improved service quality and higher customer retention rates.
- Played a crucial role in the company''s expansion efforts by identifying potential markets for new services offerings based on industry trends and competitor analysis.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Resolved customer complaints in professional and timely manner.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Supervisor - Cash Office
Six Flags
05.2013 - 10.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Education
Associate of Applied Science - Accounting
Adirondack Community College
Queensbury05-1999
Skills
- Service Delivery
- Operations Management
- Sales Support
- Problem-Solving
- Time Management
- Work Planning and Prioritization
- Reliable and Responsible
- Outgoing and Energetic
- Analytical Thinking
- Customer Service Management
- Employee Training and Development
- Policy and Procedure Enforcement
- Relationship Building
- Coaching and Mentoring
- Staff Training and Development
- Leadership Development
- Interpersonal Relationships
- Performance Evaluations
- New Employee Hiring
- Process Implementation
- Team Collaboration and Leadership
- Service Delivery Optimization
- Staff Supervision
- Workflow Management
- Flexible Schedule
- Positive Attitude
- Staff Motivation
- Estimating and Quoting
- Upselling
- Project Management
- Culture development
- Customer Service
- Multitasking and Organization
- Trustworthy and Honest
- Conflict Resolution
- Documentation And Reporting
- MS Office
- Client Retention Strategies
- Data Analytics
- Contract Management
- Reporting and documentation
Timeline
Supervisor - Cash Office
Six Flags
05.2013 - 10.2019
Energy Services Manager
Cost Control Associates - An SIB Subsidiary
05.1999 - Current
Associate of Applied Science - Accounting
Adirondack Community College
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