Valerie Patterman
Summary
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
22
22
years of professional experience
Work History
Accounts Receivable Coordinator
Share and Care Learning Center Inc.
09.2024 - Current
- Posted customer payments by recording cash, checks, and credit card transactions in Sage 50.
- Ensured timely payments from clients through effective communication and proactive followups.
- Updated customer invoices weekly and added new clients when needed in Sage 50.
- Responsible for maintaining all DHS customers and reconciling payments when received from the State.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Account Executive
Ty Inc.
02.2024 - 08.2024
- Territory consists of over 250 existing accounts including grocery stores, drug stores, gas, convenience and gift accounts
- Responsible for planning route each day to meet sales goals
- Exceeded given sales goal each month by 20%
- Committed to delivering excellent customer service while working in a fast-paced environment
- Organized and Built displays to maximize visibility of merchandise
- Established trustful relationships with clients through regular visits, follow-up calls or emails
- Updated and expanded client databases within assigned territory through cold-calling and followed up with prospective customers to promote overall satisfaction and continued business
- Highlighted new products and company promotions during in-person meetings
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
Retail Merchandiser
Renaissance Beauty
08.2023 - 02.2024
- Worked independently to cover assigned territory of 20+ accounts
- Performed special projects assigned by Manager including Resets
- Communicated with Store Management every visit to build relationships
- Took inventory of merchandise to identify items needing reordering or replenishment
- Coordinated and managed merchandise displays, ensuring product placement and visual appeal in retail stores
- Compared merchandise invoices to items received to ensure that shipments were correct
- Stocked shelves, racks, and cases with new or transferred merchandise
Assistant Store Director
Jewel Osco
01.2003 - 08.2023
- As Assistant Store Director, guided 20+ employees in their daily work activities
- Oversee and manage all aspects of the store, focus included General Merchandise, Pharmacy, Liquor Department and Ecommerce
- Responded to customer complaints and comments
- Top performer in the district, chosen to train and coach new management trainees for General Merchandise department
- Last 6 years placed in one of top performing stores in the district while helping with remodels, new store openings and other special events
- Weekly average sales 800k leading to 41M in yearly sales
- Had a sales growth of 1.04% over previous year and beat Labor Percentage estimate by .26%
- Built Ecommerce department within last 4 years from the ground up averaging $30K a week in store sales
- Follow and ensure compliance with company policies and procedures
- Responsible for all operations and merchandising standards in all departments, including planogram integrity, pricing, and weekly display changes
- Assist Store Director to increase store sales, profits and maintain a balanced inventory level
- Train and develop associates in store functions, polices, procedures and new technology
- Responsible for all accounts receivable and payable at store level
- Coordinate facilities layout, set-up and change-out of all seasonal merchandise
- Order all seasonal merchandise 4 to 6 months ahead and planned out allocated space
- Communicate with outside vendors to place orders based on store needs
- Work daily with all vendors to merchandise accordingly and in a timely manner
- Handle all associate payroll and human resources at store level, including, scheduling, interviewing, hiring, store-level benefits management, disciplinary action, employee relations, and performance management
Education
Bachelor of Science - Business Management
Northern Illinois University
Skills
- Inventory Control Processes
- Critical Thinking
- Time Management
- Operations Management
- Verbal and Written Communication
- Positive and Friendly
- Customer Relationship
- Effective communication
- Organizational skills
- Account updating
- Payment tracking
- Credit management
Timeline
Accounts Receivable Coordinator
Share and Care Learning Center Inc.
09.2024 - Current
Account Executive
Ty Inc.
02.2024 - 08.2024
Retail Merchandiser
Renaissance Beauty
08.2023 - 02.2024
Assistant Store Director
Jewel Osco
01.2003 - 08.2023
Bachelor of Science - Business Management
Northern Illinois University
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