Valerie Patterson

Experienced and dependable customer service and operations professional with over 20 years in fast-paced, high-volume environments, spanning retail, hospitality, and financial service industries. Adept at managing memberships and accounts, handling sensitive financial transactions, and resolving complex issues with professionalism and care. Skilled in account management, conflict resolution, payroll support, and back-office operations. Recognized for leadership, attention to detail, and a commitment to service excellence. Proven ability to adapt and thrive in client-facing environments while upholding integrity, confidentiality, and organizational values. Seasoned Membership Specialist with notable experience in managing and improving membership programs. Strong ability to create strategic plans for member retention, develop communication materials, and implement membership campaigns. Skilled in cultivating relationships, enhancing member satisfaction, and driving organization growth. Success in previous roles includes an improved membership renewal process and increased engagement levels.