Valerie Payan
Los Angeles, ,CA
Summary
Dynamic and results-oriented professional with a diverse background, including a pivotal role at The Registrar's Office at Pacific Oaks College. Excelled in fostering client relationships and enhancing operational efficiency, demonstrating exceptional problem-solving and teamwork skills. Achieved significant improvements in customer satisfaction and operational workflows. Proven ability to learn quickly, adapt to new challenges, and collaborate effectively for outstanding results.
Overview
5
5
years of professional experience
Work History
House and Pet Sitter
Rover.com
10.2019 - Current
- Fed and walked pets, cleaning up after pets indoors and outdoors.
- Managed a variety of household tasks, including mail collection, plant care, trash removal, and light cleaning to maintain a clean living environment for clients'' return.
- Communicated with homeowner via phone or text.
- Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
- Promoted a sense of security among clients by consistently being punctual, reliable, responsible, accountable in fulfilling all assigned duties within agreed time frames.
Student Worker
Pacific Oaks Children's School
- Enhanced campus services by efficiently organizing and distributing resources to various departments.
- Streamlined office processes for improved efficiency by managing paperwork, filing systems, and maintaining databases.
- Contributed to a positive campus atmosphere through exceptional customer service, assisting students and faculty with inquiries and concerns.
- Boosted student engagement in campus activities by actively promoting events and programs through social media and on-campus marketing efforts.
Substance Abuse Prevention Counselor
Connected Recovery
- Served as a liaison between clients and other professionals involved in their care such as physicians or court representatives when needed.
- Led educational workshops on stress management, relapse prevention, and other pertinent topics related to substance abuse recovery.
- Coordinated with local schools and organizations to implement substance abuse prevention programs targeted towards youth populations.
- Educated families on addiction, its impact, and methods for supporting their loved ones in recovery.
Group Facilitator
Impact Drug And Alcohol Treatment Center
- Developed open rapport with patients, encouraging sharing of questions and concerns.
- Created a supportive environment by fostering trust, empathy, and mutual respect among participants.
- Prepared and led support groups for patients.
- Provided guidance on goal-setting strategies, empowering participants to take ownership of their personal development journey.
Legal Secretary
Dabbah, Haddad, Suleiman
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
Legal Secretary Assistant
Salisan I Lee LLP
- Served as liaison between attorneys and clients fostering a positive relationship while addressing inquiries promptly.
- Strengthened relationships among colleagues within the firm through collaboration on interdepartmental projects.
- Managed billing processes to ensure timely payment from clients and minimize outstanding balances.
- Supported litigation teams during trials with seamless organization of exhibits and witness testimony materials.
Juice Bar Manager
Moon Juice
- Conducted routine performance evaluations for staff members, providing constructive feedback for continuous improvement opportunities.
- Developed creative marketing strategies to boost brand visibility and attract new customers.
- Effectively resolved customer complaints, demonstrating empathy while taking appropriate action to address concerns promptly.
- Analyzed sales data to identify trends, adjusting menu offerings accordingly to capitalize on popular items or seasonal preferences.
Sales Associate
Barneys New York
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Retail Sales Associate
Nordstrom
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Sales
Fred Segal
- Increased sales volume by effectively training and motivating retail sales team members.
- Increased sales revenue by implementing effective sales strategies and cultivating strong client relationships.
- Provided exceptional support throughout the sales cycle, from initial contact to post-sales followup.
- Enhanced department sales performance by implementing effective sales strategies and building a strong team of sales associates.
Intern
Western Unified Grocers
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Bachelor of Arts - Human Development
Pacific Oaks College
Pasadena, CA06.2025
Substance Use Disorder Counselor
SAPC
Los Angeles, CA06.2019
Skills
- Fast Learner
- Teamwork and Collaboration
- Problem-Solving
- Friendly and Professional
Timeline
House and Pet Sitter
Rover.com
10.2019 - Current
Student Worker
Pacific Oaks Children's School
Substance Abuse Prevention Counselor
Connected Recovery
Group Facilitator
Impact Drug And Alcohol Treatment Center
Legal Secretary
Dabbah, Haddad, Suleiman
Legal Secretary Assistant
Salisan I Lee LLP
Juice Bar Manager
Moon Juice
Sales Associate
Barneys New York
Retail Sales Associate
Nordstrom
Sales
Fred Segal
Intern
Western Unified Grocers
Bachelor of Arts - Human Development
Pacific Oaks College
Substance Use Disorder Counselor
SAPC
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