Valerie Perez
Houston
Summary
Results-driven music educator with 2 years of experience, excelling in performance tracking and conflict resolution. Proficient in managing student schedules and addressing client concerns, committed to driving student success and enhancing overall client experience.
Overview
2
2
years of professional experience
Work History
Music Teacher
Texas School of Music
Houston
10.2024 - Current
- Directed morning duties, ensuring the sales floor was organized before the 9:00 AM opening.
- Coordinated lessons for 20+ students, managing schedules and proactively confirming reschedules to ensure consistent attendance.
- Conducted consultations with prospective students and parents to assess needs and convert interest.
- Maintained communication with clients, reducing no-shows and improving student retention.
- Resolved scheduling conflicts and pricing concerns from parents, fostering strong client relationships.
- Tracked student, prioritizing outreach to quickly fill cancellations.
- Scheduled appointments and maintained a calendar for management and staff meetings.
- Responded promptly to inquiries, providing information about services and facilities.
- Assessed student progress through regular evaluations and feedback sessions.
- Assisted customers in selecting products to meet their needs.
- Handled customer complaints professionally and effectively resolved issues according to company policies.
- Assisted customers with product selection, payment processing, and answering questions about products or services.
- Managed end-of-day scheduling reconciliations, confirming upcoming lesson times for students and resolving conflicting appointments for the next business day."
Education
Associate of Arts - Business
Houston Community College
Houston, TX11-2027
Skills
- Lesson planning
- Client engagement
- Student assessment
- Communication skills
- Time management
- Performance tracking
- Goal setting
- Public speaking
- Problem resolution
- Recording techniques
- Client consultation
- Verbal and written communication
- Attention to detail
- Initiative-taking
- Phone etiquette
Timeline
Music Teacher
Texas School of Music
10.2024 - Current
Associate of Arts - Business
Houston Community College