Summary
Overview
Work History
Education
Skills
Timeline
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Valerie Peters

Chico,CA

Summary

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

6
6
years of professional experience

Work History

Shift Leader, Waitress

Burger Hut
07.2022 - 12.2023
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed inventory processes, leading to reduced waste and optimized stock levels.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Office Manager, Senior Records Manager

Sierra Nevada Connections
01.2018 - 08.2021
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Created, maintained and updated filing systems for paper and electronic documents.

Education

Associate of Science - Nursing

Butte College
Oroville, CA
05.2025

Skills

  • Customer Service Management
  • Team Collaboration and Leadership
  • Microsoft Excel
  • Filing

Timeline

Shift Leader, Waitress

Burger Hut
07.2022 - 12.2023

Office Manager, Senior Records Manager

Sierra Nevada Connections
01.2018 - 08.2021

Associate of Science - Nursing

Butte College

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Valerie Peters