Valerie Peyton Hernandez
Los Angeles,CA
Summary
Results-oriented and strategic-minded professional with a proven track record of driving revenue growth and building successful client relationships. Adept at leading high-performing teams and developing innovative strategies to achieve business objectives. Skilled in managing complex accounts and delivering exceptional client experiences. Accomplished Sales Manager offering 12 years of experience developing and maximizing B2B sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Overview
15
15
years of professional experience
Work History
Global Client Partner
IRIE COCO Trading
01.2019 - Current
- Managed a diverse portfolio of high-value international client accounts, driving substantial revenue growth and consistent achievement of annual sales targets
- Led client engagement strategies that increased referrals by 30% within six months, contributing to a 20% increase in annual revenue
- Provided hospitality and logistics support for executive events, including booking executive transportation, managing on-site services, and coordinating food and beverage requirements
- Supported business operations by collaborating across Marketing, Funding, and Logistics teams to drive commercial activities, demand planning, and investments
- Developed comprehensive client account plans that aligned with business objectives and delivered tailored solutions, while negotiating contract terms and maintaining profitability
- Successfully revived abandoned media partnerships, resolved outstanding financial issues, and revitalized stalled projects
- Monitored delivery processes, including invoice tracking and trade spending, to ensure efficient financial planning, risk mitigation, and timely issue resolution.
Business Development Specialist
Verizon Business
01.2017 - 01.2021
- Managed a diverse client portfolio, consistently exceeding revenue targets and increasing client satisfaction
- Collaborated with Sales and Product teams to address client needs and resolve obstacles, strengthening relationships with key stakeholders
- Developed retention strategies that boosted client retention by 15%, while upselling and cross-selling efforts increased account expansion by 10%
- Negotiated contracts to ensure profitability while maintaining client satisfaction and promptly resolving escalations
- Conducted market research to identify industry trends and provide strategic recommendations to clients
- Recognized in the 2019 Winners Circle and promoted to B2B Team Lead for Austin, TX.
Sales Executive
AT&T
01.2012 - 01.2016
- Developed and attained customer experience and sales objectives while ensuring compliance with company policies and procedures
- Facilitated the coordination of upselling, upgrades, and hardware replacements
- Developed and implemented client retention strategies, resulting in a 15% increase in client retention rate
- Managed and monitored the inventory of products, wireless accounts, and business accounts
- Provided guidance and support for reporting purposes
- Oversaw and analyzed client chargeback activity, identifying fraudulent trends, and promptly notifying the relevant teams
- Acted as 'Acting Store Manager' during peak periods
- Achieved VP Club Awards monthly and quarterly several times throughout the career.
Portfolio Account Manager
DIAGEO
01.2010 - 01.2015
- Managed a diverse portfolio of client accounts, consistently exceeding revenue targets and achieving high client satisfaction scores
- Built strong relationships with key stakeholders and served as a trusted advisor, delivering strategic recommendations to drive business growth
- Worked with Human Resources for recruiting and provide training and strategic/vision methodology
- Conducted regular meetings and check-ins to ensure ongoing client satisfaction and identify areas for improvement
- Prepared and presented performance reports and insights to clients, highlighting campaign results and ROI
- Held event production responsibility and coordination with responsible parties
- Achieved 150% commission sales bonus and awarded most generated traffic through social media
- Acted as quality control and team manager for events.
Education
Bachelor’s Degree - Business Marketing & Management
California State University - Mihaylo College of Business and Economics
Fullerton, CA01.2015
Skills
- Presentation and Communication Skills
- Contract Negotiation
- Strategic Planning and Execution
- Team Leadership and Mentorship
- Revenue Growth and Business Development
- Market Research and Analysis
- Client Needs Assessment and Solutions
- Talent/Recruiting Management
- Account Management and Upselling
- Key Account Acquisition and Retention
- Client Relationship Management
- Event and Media Relations
- Creative solutions
- Client acquisition
- Relationship Management
- Performance Tracking
Associations
- American Marketing Association
- Business Network International
- World Trade Organization
- International Chamber of Commerce
- Global Chamber
- Catalyst 2030
Additional Information
References available upon request.
Timeline
Global Client Partner
IRIE COCO Trading
01.2019 - Current
Business Development Specialist
Verizon Business
01.2017 - 01.2021
Sales Executive
AT&T
01.2012 - 01.2016
Portfolio Account Manager
DIAGEO
01.2010 - 01.2015
Bachelor’s Degree - Business Marketing & Management
California State University - Mihaylo College of Business and Economics
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