Valerie Potts
Zanesville
Summary
To use my IT Business consultant experience to help another organization with Implementation and support of their Epic EHR clients.
Overview
37
37
years of professional experience
1
1
Certification
Work History
IT Business Consultant (Resolute PB)
Genesis Healthcare system
08.2011 - Current
- Implement/support clients in Genesis’s 7 service areas on the Epic EHR.
- Define user requirements for complex workflows, configure PB resolute Build, perform testing and educate clients on application functionality and limitations.
- Collaborate with internal and external teams to support and develop business solutions.
Commercial Billing Associate
Genesis Healthcare system
03.2009 - 08.2011
- Billed commercial payors, uploaded/released claims to clearinghouse. Reviewed and posted all recoupments and adjustments from Internal audits.
- Worked multiple reports for late, corrected and unique billing cases. Trained new hires, Prepared area reports for management, collaborated with other departments to assist with corrected billing information (cashiers, coding, resource counseling, and registration) Responded to payors and patients to identify billing errors and resolve accounts. Provided support to the follow up area, denial management, phone and posters for billing and EOB questions.
- Chosen to go to IT as the HB advocate and principal trainer for the implementation of the Epic EHR.
MST
Genesis Healthcare system
08.2008 - 12.2008
- Responsible for direct patient care, monitoring patients vital signs and reporting to RN. Assisted patients with personal care and meals. Offered support and care to patients families, filed lab results in patient charts.
Customer Service Agent/ Holiday Trainer / Holiday Sales and Service Manager
1800 Flowers
10.2006 - 06.2008
- Answered inbound sales and customer service calls, data entry and order Processing, placed Tier II outbound calls to florists and recipients.
- Ranked in top producers for bonus payout, Trained new hires for seasonal sales positions, I kept employee schedules, monitored employee roster and team stats.
- Responsible for adding notes to employee files reflecting job performances.
- Provided live help desk services to seasonal agents thru email and aim chat rooms.
- QA calls to employees and provided performance coaching as we listened to their recorded calls.
Basketmaker
Longaberger Basket Company
01.2005 - 01.2006
- Responsible for making fine quality baskets from Maple wood.
- This was a work at your own pace position with limited supervision. I excelled to the top 15 % of basketmakers in production.
Medical claims processor/system admin
Professional Medical Billing
01.1997 - 01.1998
- This was a new company started by area physicians. I was involved from the initial start-up.
- I did a massive amount of data entry to build the data bases, and monitored the install of hardware for the Quadex system.
- Proceeded to a billing position and billed for a variety of practices (Ambulance, Sports med, Health department, dermatology and primary care).
- Posted all accounts receivable, system operations for reporting and claims. Performed nightly system backups and printed the physicians month-end reports.
Medical Ins biller
Medical Claims processing
01.1992 - 01.1997
- Professional billing for seven remote physicians with appropriate CPT and ICD 9 codes including charge entry, building revolving accounts, and posting accounts receivable. Ran reports and performed follow-up on aged accounts.
- Prepared bank deposits, maintained ledgers and assembled month end packets and reports for physicians. Performed system operation and backups on the mainframe system.
Branch Rep/Asst manager
City Loan Financial Service
01.1989 - 01.1993
- Responsible for cash drawer and courier of bank deposits, data entry, customer service, courthouse filings of titles, ucc2, and mortgages. Prepared all loan documents.
- Supervisor of branch reps and customer service reps, schedules, hiring, training new employees, and evaluations. handled customer complaints and performed satisfaction calls.
- Responsible for collections and percentages.
- Promoted and encouraged telethon nights.
- Prepared stats for month end reporting to the district office. Performed drive by real estate appraisals.
- Responsible for making loan decisions and closed retail and personal loans.
Education
Evangelism Center Christian School
Zanesville, OHSkills
- Presentation skills
- Business analysis
- Business planning
- Staff mentoring
- Customer service management
- Performance improvement
- Process improvement
- Human resources management
Certification
Epic Certifications in Resolute PB, Resolute HB and Resolute PB Claims
Timeline
IT Business Consultant (Resolute PB)
Genesis Healthcare system
08.2011 - Current
Commercial Billing Associate
Genesis Healthcare system
03.2009 - 08.2011
MST
Genesis Healthcare system
08.2008 - 12.2008
Customer Service Agent/ Holiday Trainer / Holiday Sales and Service Manager
1800 Flowers
10.2006 - 06.2008
Basketmaker
Longaberger Basket Company
01.2005 - 01.2006
Medical claims processor/system admin
Professional Medical Billing
01.1997 - 01.1998
Medical Ins biller
Medical Claims processing
01.1992 - 01.1997
Branch Rep/Asst manager
City Loan Financial Service
01.1989 - 01.1993
Evangelism Center Christian School
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