Valerie ramirez
Phoenix,AZ
Summary
Adept at navigating the complexities of LTL claims and returns, I significantly enhanced operational efficiency at The LTL Claims and Returns Manager. My expertise in SAP and bilingual communication skills streamlined processes, achieving a 30% reduction in claims processing time. My leadership fostered a team-oriented environment, driving improvements in both productivity and employee satisfaction.
Overview
11
11
years of professional experience
Work History
Claims, Return, Shipping & Receiving Manager
The LTL Claims and Returns Manager
01.2022 - Current
- The LTL Claims and Returns Manager oversees the claims and returns process for Less-Than-Truckload (LTL) shipments, ensuring efficient handling of damaged, lost, or returned goods
- This role involves investigating claims, negotiating settlements with carriers, managing return logistics, and improving processes to minimize losses and optimize efficiency
- The ideal candidate has strong analytical skills, experience in freight claims, and a deep understanding of LTL shipping regulations and carrier policies
- Claims Management:
- Oversee LTL freight claims for damaged, lost, or delayed shipments, ensuring compliance with carrier regulations and legal requirements
- Investigate claim causes, documentation, and resolutions to determine liability and pursue recovery
- Negotiate settlements with carriers and insurance providers to maximize recovery and minimize financial impact
- Maintain detailed records of all claims, resolutions, and associated costs for reporting and analysis
- Returns Management:
- Develop and implement efficient return processes for inbound and outbound shipments
- Work closely with warehouse, logistics, and customer service teams to manage returned goods efficiently
- Analyze return trends and root causes to recommend improvements that reduce return rates
- Ensure returned products are processed, restocked, or disposed of properly, following company policies
- Carrier & Vendor Relations:
- Collaborate with LTL carriers to ensure service levels meet contractual agreements and performance expectations
- Manage disputes and escalations related to freight claims and returns
- Evaluate carrier performance and recommend adjustments to reduce damage and claim rates
- Process Improvement & Compliance:
- Identify opportunities to streamline claims and returns processes to enhance efficiency
- Ensure compliance with federal, state, and industry regulations related to freight claims and logistics
- Develop training materials and best practices for internal teams to reduce preventable losses
- Monitor KPIs related to claim resolution time, recovery rates, and return processing efficiency
Warehouse Logistics/Operations Manager
Arizona Fireplaces
06.2019 - 01.2022
- Negotiation of rates with carriers’ representatives
- Overseeing Freight invoicing
- Resolve any customer service or associate issues daily
- Hold meeting weekly with full warehouse associate and supervisors
- Interview, hire, and train all new associates
- Overseeing and monitoring of quality, quantity, stock levels, delivery times, transport costs, and efficiency
- Organizing warehouse, categorizing goods, planning routes, and processing shipments
- Supervising, coaching, and training the warehouse workforce
- Working in conformity with regulations and policies with carriers
- Resolving delivery inconsistencies or delay
- Ensuring that shipping documents are well kept, updated, and in compliance
- Examples include cost statement, health certificates, permits, etc
- Overseeing supply and pallet ordering
- Safety walks on a daily bases to improve
- Clear all buckets MUST be cleared daily (buckets shipping, AFD, Will Call, Deliveries, Direct Ships, and Accts on HOLD)
- Always making sure that warehouse is fully staffed
- Overseeing claims and returns
- Created new maintenance and cleaning program
- Equipment maintenance
- Certified Forklift trainer (certified all warehouse employee on forklift)
Shipping & Receiving Supervisor
Arizona Fireplaces
03.2017 - 06.2019
- Work closely with Estimating, Sales and Customer Service groups providing estimates for shipping to support the quote process
- Develop and maintain relationships with carriers to work thru Shipping / Delivery issues / concerns
- Performs other duties as assigned
- Receiving, picking, packing, and shipping
- Trained and monitored receiving and shipping personnel on all programs mainly on SAP
- Studies shipping notices, bills of lading, invoices, orders, and other records to determine shipping priorities knowledge of shipping, work assignments, and shipping methods required to meet shipping and receiving schedules, utilizing procedures, routes, and rates
Office Manager
Coast Aluminum
07.2014 - 01.2017
- Point person for maintenance, mailing, shipping, supplies, equipment, bills and errands
- Organize and schedule meetings and appointments
- Partner with HR to maintain office policies as necessary
- Organize office operations and procedures
- Coordinate with IT department on all office equipment
- Manage relationships with vendors, service providers and landlord, ensuring that all items are invoiced and paid on time
- Manage contract and price negotiations with office vendors, service providers and office lease
- Provide general support to visitors
- Responsible for creating PowerPoint slides and making presentations
- Manage executives' schedules, calendars and appointments
- Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved and that clerical functions are properly assigned and monitored
- Participate actively in the planning and execution of company events
- Responsible for developing standards and promoting activities that enhance operational procedures
- Allocate available resources to enable successful task performance
- Coordinate office staff activities to ensure maximum efficiency
- Evaluate and manage staff performance
- Recruit and select office staff
- Organize orientation and training of new staff members
- Coach, mentor and discipline office staff
- Design and implement filing systems
- Ensure filing systems are maintained and current
- Establish and monitor procedures for record keeping
- Ensure security, integrity and confidentiality of data
Education
South Mountain High School
Phoenix, AZSkills
- Communication
- Problem Solving
- Decision Making
- Planning & Organization
- Teamwork
- Supervising
- Inventory Control
- Multitasking
- Accuracy and attention to detail
- Leadership
- Excel
- Word
- SAP
- Outlook
- Kuebix
- Concord
- PestRoutes
- Virtual Office
- 3CX Phone System
- Bilingual English & Spanish
- Claims management experience
- Claims handling experience
- Claims processing
- Claims submissions
- Claims preparation
- Freight claims management
- Fraud claims handling
- Claims negotiation
- Claims review
- Allocating claims
- Claims analysis expertise
- Claims file documentation
- Freight claims handling
- Claims inspections
- Claims processing paperwork
- Claims management
- Filing claims
- Damage claims
- Denied claims identification
- Thorough claims reviews
- Claims settlement
- Claims investigation proficiency
- Claims understanding
- Freight claims processing
- Investigate claims
- Electronic claims
- Claims investigations
- Claims research
- Claims
- Claims investigation
- Returns processing
- Warehouse operations
- Team leadership
- Reporting and documenting
- Shipment receiving
- Forklift operation
- Warehouse safety
- Warehouse operation oversight
- Documentation
- Loading and unloading
- Employee scheduling
- Team coaching
- Operations management
- Warehouse auditing
- Planning production
- Unpacking merchandise
- Problem-solving
- Operations planning
- Billing and invoicing
- Logistics management
- Carrier negotiations
- Employee team supervision
- Workflow coordination
- Supplies inventory
- Shipping and receiving
- Logistics
- Coaching and motivation
- Forklift operations
- Team building and leadership
- Order picking and processing
- Goal setting
- Verbal and written communication
- Logistics oversight
- Workforce management
- Warehouse logistics
- Order fulfillment
- Database management
- Logistics coordination
Personal Information
Total Experience: 5+ Years of experience as a Warehouse Logistics Manager. Highly Motivated with a solid work ethic. Maintains Excellent time management and a great multitasker. Quick Learner, Organized, and professional. Dedicated to growing with your company. Mechanically Inclined Quick Learner Logical Thinker Strong written and verbal communication skills.
Timeline
Claims, Return, Shipping & Receiving Manager
The LTL Claims and Returns Manager
01.2022 - Current
Warehouse Logistics/Operations Manager
Arizona Fireplaces
06.2019 - 01.2022
Shipping & Receiving Supervisor
Arizona Fireplaces
03.2017 - 06.2019
Office Manager
Coast Aluminum
07.2014 - 01.2017
South Mountain High School
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