Valerie Ramirez
Chattanooga,TN
Summary
Proficient medical personnel with a robust 15-year background in providing administrative support, excelling in patient record maintenance, account updates, and billing management.
Overview
13
13
years of professional experience
Work History
Medical Billing Specialist
Sunshine Billing
01.2024 - 08.2025
- Resolved denied claims by effectively communicating with insurance providers and resubmitting.
- Posted and adjusted payments from insurance companies to ensure accurate financial records.
- Collaborated with various departments to address claims issues and enhance resolution processes.
- Educated patients on medical bills and clarified complex insurance matters to improve customer experience.
- Reduced claim denials through thorough review of patient records for accurate coding and billing.
- Maintained high-quality patient database by accurately entering demographic and insurance information.
- Ensured compliance with industry regulations by staying informed on medical billing guidelines.
Patient Service Representative
Tennessee Oncology
02.2023 - 01.2024
- Managed patient registration process, confirming data accuracy and completeness.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
Office Coordinator and Insurance Billing Specialist
Johnson Audiology
05.2018 - 01.2023
- Interacted with customers by phone, email or in-person to provide information
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements
- Assured timely verification of insurance benefits prior to patient procedures or appointments
- Obtained payments from patients and scanned identification and insurance cards
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Medical Coordinator / Billing Precertification
Food With Care
02.2013 - 06.2018
- Collaborated with other healthcare professionals to provide comprehensive patient care
- Verified insurance to Supply with the Correct amount of Meals for Each client
- Spoke daily with Insurance Healthcare Providers for approval on patients accounts and needs.
Education
Radiology Technichan -
KEISER UNIVERSITY
Orlando11.2024
Business Administration And Accounts Management -
UNIVERSITY OF CENTRAL FLORIDA
Orlando01.2016
Skills
- Audiology expertise
- Office management
- Scheduling and coordination
- HIPAA compliance
- Billing and coding
- Insurance verification and claims processing
- Management skills
- Accounts payable
- Oncology knowledge
- Claims submission and denial management
- Customer support services
- Medical records management
- Medicare and Medicaid processes
- Accounting principles
- Information systems proficiency
- Patient billing
Languages
4
Timeline
Medical Billing Specialist
Sunshine Billing
01.2024 - 08.2025
Patient Service Representative
Tennessee Oncology
02.2023 - 01.2024
Office Coordinator and Insurance Billing Specialist
Johnson Audiology
05.2018 - 01.2023
Medical Coordinator / Billing Precertification
Food With Care
02.2013 - 06.2018
Radiology Technichan -
KEISER UNIVERSITY
Business Administration And Accounts Management -
UNIVERSITY OF CENTRAL FLORIDA