Summary
Overview
Work History
Education
Skills
Timeline
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Valerie Ramos

Concord,NC

Summary

Highly motivated and results-driven Multi Unit Sales Manager with 6 years of experience in driving sales growth and exceeding revenue targets. Proven track record of successfully managing and leading sales teams to achieve exceptional performance. Skilled in developing and implementing sales strategies, building strong customer relationships, and maximizing profitability. Excellent communication, negotiation and leadership skills.

Overview

14
14
years of professional experience

Work History

Store Manager

GUESS Factory
05.2022 - Current
  • Managed a sales team of 15 to 37 representatives, consistently achieving and exceeding sales targets by over 30% to goal
  • Conducted market research and analysis to identify new opportunities and stay ahead of industry trends.
  • Collaborated with marketing team to develop and implement effective promotional campaigns, initiatives and floorset.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.

Store Manager

GP MOBILE (T-Mobile)
04.2021 - 06.2023
  • Forecast sales projections, inventory demand, and labor requirements to develop annual budget
  • Directed merchandising strategy and enforced standards to achieve memorable product presentation and increase revenue
  • Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions or merit increases
  • Address and resolve escalated customer complaints and work to restore satisfaction
  • Coaching and developing
  • Customer service and handle all customer related problems.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

Operations Manager (Multi-unit)

Express Management (T-mobile)
09.2015 - 03.2021
  • Responsible for the overall profitability of the location which includes meeting and exceeding sales goals and percentages; responsible for all employee-related issues, inventory management and auditing, overhead costs, and corporate policy and procedure compliance
  • Protected business assets and minimized waste through effective risk management and quality control strategies
  • Empowered employees by coordinating necessary resources to effectively handle needs and achieve objectives
  • Handled forecasted business volume expertly by planning, organizing, and delegating daily operational activities
  • Maximized customer satisfaction and retention through effective employee training programs and conflict management techniques
  • Managed sustainable business operations at 24 locations
  • (Multi-unit) Directed merchandising strategy and enforced standards to achieve memorable product presentation and increase revenue
  • Forecasted sales projections, inventory demand, and labor requirements to develop annual budget
  • Maintained store standards in merchandising, security, and visual presentation.

Assistant Manager

Aldi Supermarket
04.2015 - 10.2019
  • Responsible for ensuring that the customer has an exceptional experience
  • Including look feel and cleanliness of the location
  • Handled stock needs according to schedule, keeping shelves continuously full for customers
  • Maintained safety while operating equipment such as a forklift and pallet jacks
  • Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies
  • Met merchandising requirements by correctly rotating stock, facing products and building attractive displays
  • Unloaded incoming trucks, working closely with team members to quickly process shipments
  • Kept aisles clean and neat, removing excess product, opened boxes, and debris from public areas.

TEAM LEAD

Saddle Creek Logistics
07.2014 - 04.2015
  • Responsible for meeting the highest standard of safety, quality, and production in a warehouse environment
  • Prepared shipments for safe transport, packaging finished goods into specific shipping containers
  • Reduced warehouse safety hazards through consistent cleaning and organization of tasks
  • Performed quality inspection of all products prior to packaging
  • Kept team productivity high, backing up team members and training new employees.
  • Directed and supervised team of 30 engaged in picking and packaging development.

Store Manager

Ecko Unltd
11.2009 - 03.2013
  • Overseeing all aspects of the business such as training, hiring, audits, payroll, merchandising, marketing and sales.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Education

Bs business management -

Ecpi University
Charlotte, NC
01.2025

High School Diploma -

John F. Kennedy High School
Waterbury, CT
06.2009

Skills

  • Talent recruitment
  • Risk Management
  • Leadership development
  • Product merchandising
  • Bilingual
  • Inventory Control
  • KPI tracking
  • Inventory oversight
  • Customer service
  • Performance improvement
  • Operations Management

Timeline

Store Manager

GUESS Factory
05.2022 - Current

Store Manager

GP MOBILE (T-Mobile)
04.2021 - 06.2023

Operations Manager (Multi-unit)

Express Management (T-mobile)
09.2015 - 03.2021

Assistant Manager

Aldi Supermarket
04.2015 - 10.2019

TEAM LEAD

Saddle Creek Logistics
07.2014 - 04.2015

Store Manager

Ecko Unltd
11.2009 - 03.2013

Bs business management -

Ecpi University

High School Diploma -

John F. Kennedy High School

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Valerie Ramos