Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Valerie Ramos

Pasadena,TX

Summary

Adept at managing high-stress situations, I enhanced FEMA's customer satisfaction through empathetic support and effective problem-solving. Demonstrating proficiency in data entry and customer communication, I exceeded call quotas and played a key role in streamlining call center operations, contributing to significant process improvements.

Overview

1
1
year of professional experience

Work History

Helpline Call Center

FEMA
06.2024 - 01.2025
  • Contributed to team goals by consistently meeting or exceeding individual call quotas.
  • Participated in cross-functional projects aimed at improving overall call center efficiency and effectiveness.
  • Navigated multiple software systems simultaneously while maintaining focus on caller needs and concerns.
  • Provided empathetic assistance, fostering long-lasting customer relationships.
  • Enhanced customer satisfaction by efficiently addressing and resolving issues.
  • Utilized active listening skills to fully understand customer needs before offering informed recommendations or solutions.
  • Collaborated with supervisors to identify areas of improvement and implement process changes.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Associates Degree In Basics - Basics

Valerie Ramos
Pasadena, TX

Skills

  • Stress tolerance
  • Empathy display
  • Call handling
  • Script adherence
  • Customer service
  • Problem-solving skills
  • Call center customer service
  • Customer communications
  • Answering questions
  • Gathering information
  • Data entry
  • Logging call information
  • FLUENT IN LANGUAGE
  • Data gathering

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Helpline Call Center

FEMA
06.2024 - 01.2025

Associates Degree In Basics - Basics

Valerie Ramos

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Valerie Ramos