Valerie Raymond

• Collected, sorted and reviewed marketing information and produced timely corporate reports.
• Assisted in the patient admission process based on federal and state laws.
• Confirmed all insurance benefits met standards of admissions as dictated by policy , obtained insurance authorizations, and made sure all plan's met medicare guidelines when appropriate.
• Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
• Evaluated patient care needs, prioritized treatment, and maintained patient flow.
• Interviewed patients to obtain medical information, DME needs and Family support needs.
• Devised strategies to reduce expenses, modernize operations and revamp procedures to improve institution operations.
• Oversaw Department as interim Regional Admissions director

• Maintained current and accurate medical records for over 50 patients daily.
• Completed skilled administrative work to support all office staff and operational requirements.
• Built charts and prepared for nurses and doctors assessment.
• Adhered to strict HIPAA guidelines at all times to protect patient privacy.
• Scheduled, rescheduled and handled cancelled appointments for patients.
• Used EPIC to schedule appointments.
• Composed internal memos and external correspondence for senior management, and reviewed all documentation to eliminate errors.
• Composed new patient letters with appointment dates, follow up letters and closing letters and sending them to patient's and referring providers.

• Build and develop functional process for incoming and outgoing referrals within EMR.
• Provides training to 15 staff for go-lives of patient portal and processes in Allscripts.
• Obtains RAFs and TARS for referrals, treatment, surgery and diagnostic exams.
• Called insurance companies to get pre-certification and other benefits information on behalf of patients.
• Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department.
• Provided clerical support to company employees by copying, faxing and scanning documents.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
• Completed up to 40 referral requests each day for medical provider of Family Practice, OB-GYN, and Oncology services.

Employed to 2/2016-6/2018

• Complicated patient scheduling
• Aria, Meditech and Allscripts experience
• Input all patient data regarding claims and prior authorizations into the system accurately.
• Participated in facility surveys and inspections.
• Organized paperwork such as charts and reports for office and patient needs.
• Completed and filed financial documentation for business office purposes.
• Scheduled appointments for doctor visits, chemotherapy and radiation therapy, and office procedures using Aria and Meditech software.
• Ensured that every individual received a high level of service by employing dynamic communication, interpersonal and active listening skills.
• Adeptly managed multi-line phone system and pleasantly greeted all patients.

• Chart auditing for Federal and State regulations.
• Set-up and maintain charts and emergency services reports.
• Chart monitoring for unauthorized visits, under billing, over billing, and delinquent reports.
• Prepares a variety of reports, working with various computer systems and software programs.
• Serves as a back up for the clinic's front desk area and/or Telephone Systems Operator as needed.
• Transcribe psychiatric reports at an acceptable rate of speed without frequent reference to a medical directory.
• Understand and use medical/psychiatric symbols, terminology and reference books and materials.
• Develop and maintain effective working relationships with the general public, co-workers and those contacted during the course of work.

• Created and maintained computerized record management systems to record and process data and generate reports.
• Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
• Responded to correspondence from insurance companies to verify patient's coverage.
• Carefully wrote down all phone messages and relayed them to the appropriate personnel.
• Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions.
• Performed general administrative duties, including copying, faxing and filing.