Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Valerie Raysor

Covington,GA

Summary

Results-oriented professional with extensive experience in customer service and telecommunications at Stevens Transport. Demonstrated success in improving customer satisfaction through effective communication and conflict resolution strategies. Expertise in time management and data entry, consistently delivering high-quality service in fast-paced environments.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Truck Driver Class A CDL

Stevens Transport
Dallas, TX
04.2022 - 04.2025
  • Executed timely receipt and delivery of products across 47 states.
  • Maintained compliance with transportation regulations and safety protocols.
  • Reefer and dry loads.
  • Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
  • Ensured vehicle maintenance for optimal performance and reliability.
  • Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.

Call Center Representative

TFC
Atlanta, GA
10.2015 - 01.2021
  • Facilitated outbound and inbound calls to assist deregulated energy customers with rate comparisons and flat rate plan arrangements.
  • Streamlined billing arrangements to enhance customer satisfaction and accuracy.
  • Provided administrative assistance to support operational efficiency in customer service functions.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.

Customer Care

Dawn Food Products Inc
Lithia Springs, GA
01.2016 - 06.2017
  • Maintained high-quality standards through rigorous quality control processes.
    Addressed customer care requests promptly, enhancing service satisfaction.
    Drove sales growth by developing strategic initiatives and nurturing client connections.
  • Maintained a high level of customer service standards, ensuring that all team members provided exceptional customer care.

Front Desk Clerk/Customer Service Representative

Hotel Indigo Atlanta-Vinings
Atlanta, GA
08.2015 - 01.2017
  • Assisted guests with check-ins, reservations, and check-outs efficiently.
  • Managed billing and refund inquiries while scheduling appointments for sales team.
  • Recorded and escalated guest comments or complaints to management for prompt resolution.
  • Processed payments and issued bills, maintaining accuracy in financial records.

Quality Control Inspector

Impact Outsourcing Solution
Lithia Springs, GA
04.2012 - 07.2016
  • Checked assembly of WiFi systems into racks for quality assurance.
  • Utilized time management skills to meet project deadlines efficiently.
  • Demonstrated excellent eye-hand coordination in system assembly tasks.
  • Provided customer support to resolve technical inquiries and issues.
  • Engaged in customer care to enhance satisfaction and loyalty.
  • Acted as sales representative, promoting WiFi systems to potential clients.

Customer Service Representative

Stein Mart
Lithia Springs, GA
01.2015 - 01.2016
  • Provided exceptional customer support, addressing inquiries and resolving issues efficiently.
    Delivered outstanding customer care, ensuring satisfaction with products and services.
    Collaborated with sales department to enhance customer experience and drive revenue growth.
    Managed customer feedback processes to identify areas for improvement and service enhancement.
  • Answered customer inquiries via phone, email, and chat.
  • Monitored customer satisfaction levels through surveys and feedback forms.

Call Center Customer Service Representative

North West Answering Service
Marietta, GA
02.2014 - 08.2015
  • Handled inbound calls for various offices, including after-hours service for medical practices and businesses.
  • Managed communication through pages, emails, faxes, and messages for in-call clients.
  • Facilitated call patching between clients and their customers to ensure seamless communication.
  • Processed appointment cancellations and relayed direct messages to offices efficiently.

Customer Service/ Front Desk Clerk

Marriott Residence Inn
Raleigh, NC
01.2010 - 01.2012
  • Greeted and registered guests, assigning rooms efficiently.
  • Confirmed reservations and managed booking modifications.
  • Computed bills, processed payments, and provided accurate change.
  • Performed faxing, copying, printing, emailing, mailing, and shipping tasks.
  • Utilized data entry skills to maintain organized records.
  • Handled high call volume while skillfully addressing guest inquiries.
  • Assisted guests with various requests to enhance service experience.

Call Center Customer Service Representative

ILD Telecommunications
Atlanta, GA
01.2005 - 01.2010
  • Handled up to 250 customer service calls daily in a fast-paced environment.
  • Entered customer information into database with high accuracy and efficiency.
  • Managed customer calls effectively, ensuring timely resolution of inquiries.
  • Developed strong skills in time management and swift data entry.
  • Communicated courteously with customers by telephone, email, or chat systems.
  • Responded promptly to customer inquiries via email or chat systems.

Education

High School Diploma -

Wheeler High School
Marietta, GA
05-2021

Some College (No Degree) - Associates Degree

Penn Foster Career School
Scranton, PA

Skills

  • Telecommunication
  • Call Center Representative
  • Phone Etiquette
  • Customer service
  • Time management
  • Communication skills
  • Problem solving
  • Conflict resolution
  • Call management
  • Effective communication
  • Understanding customer needs
  • Multitasking
  • Typing 55 wpm

Personal Information

Authorized To Work: US for any employer

Certification

CDL A LICENSE

Timeline

Truck Driver Class A CDL

Stevens Transport
04.2022 - 04.2025

Customer Care

Dawn Food Products Inc
01.2016 - 06.2017

Call Center Representative

TFC
10.2015 - 01.2021

Front Desk Clerk/Customer Service Representative

Hotel Indigo Atlanta-Vinings
08.2015 - 01.2017

Customer Service Representative

Stein Mart
01.2015 - 01.2016

Call Center Customer Service Representative

North West Answering Service
02.2014 - 08.2015

Quality Control Inspector

Impact Outsourcing Solution
04.2012 - 07.2016

Customer Service/ Front Desk Clerk

Marriott Residence Inn
01.2010 - 01.2012

Call Center Customer Service Representative

ILD Telecommunications
01.2005 - 01.2010

High School Diploma -

Wheeler High School

Some College (No Degree) - Associates Degree

Penn Foster Career School

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Valerie Raysor