Valerie R. Black

To continue to develop my administrative and project coordination skills; to raise my personal work standards; to be an asset and valuable partner with a company that seeks and has a vision for the future; and to improve on my best performance

Dynamic individual with hands-on experience in 20 and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

• Over twenty years of administrative support experience.
• Typing speed: 73 wpm. Computer/Software experience includes, Microsoft Office, Lotus SmartSuite, Lotus Notes.
• Graduate of Professional Administrative Support Service (PASS) |
• Proficient with dictation equipment, duplicating machines, fax machines, and multi-lined telephone systems. Also proficient in the use of alpha, numeric and intercom paging.
• Exceptionally resourceful, excellent oral and written communication skills, well organized, flexible with the ability to handle and prioritize multiple tasks. Ability to function well under pressure/deadlines. Proficient in time management. Ability to work under minimal supervision and to perform and work well with internal co-workers and external customers.

• Provide support for several upper level management personnel including the President/CEO, Operating Company President, Vice President of Human Resources, Director of Marketing, Diversity and Compliance Director, and the Senior Manager of Business Development.
• Manage database and create new employee files; assist with Operator Briefings and testing of applicants; employee verifications; reconciliation of procurement card monthly statements; manage files for FMLA and the Service Recognition program.
• Manage calendars by scheduling/confirming appointments, meeting and special events using the electronic system.
• Maintain the Disadvantaged Business Enterprises (DBE) database by entering and certifying companies.
• Assist the Executive Assistant to the President with the monthly Board of Trustees meetings, i.e., coping and mailing packets, coordinating retreats and minutes from the meetings.
• Maintain an accurate account of all customer service complaints that are received into the President/CEO’s Office.
• Arrange itineraries for domestic and international travel; calculate and process expense reports including those with foreign exchange items.
• Provide administrative assistance on product launches including creating brochures, presentations with graphs, and direct mail campaigns with some marketing tasks.
• Assist with scheduling customer seminars and demonstrations and also in coordinating catering and event planning for various meetings.
• Order office supplies; compare/verify pricing, and inventory control.
• Provide relief to the receptionist and offer continual customer service.