Valerie Reed
Houston,Texas
Summary
Organized Licensed Loan Mortgage Originator bringing exceptional administrative and problem-solving skills focused on efficiently fulfilling loan requirements. Knowledgeable about checklists and disclosures, business correspondence and recordkeeping. Skilled at managing high-volume loan paperwork in dynamic environments with high production while keeping all paperwork orderly and paying close attention to all details.
Overview
11
11
years of professional experience
Work History
Licensed Mortgage Loan Originator
M/I Financial - M/I Homes
Houston, TX
07.2025 - Current
- Facilitated mortgage application processes, ensuring compliance with regulatory requirements and lender guidelines.
- Developed tailored loan solutions based on customer needs, enhancing client satisfaction and retention.
- Analyzed credit reports and financial documents to assess borrower eligibility for various loan products.
- Assessed loan compliance to meet mortgage lending laws and regulations.
- Monitored key dates to obtain information by deadlines.
- Documented borrower's information in loan processing system and resolved any discrepancies.
- Maximized customer satisfaction by promptly addressing inquiries, resolving issues, and providing updates throughout the loan process.
- Maintained a comprehensive understanding of various mortgage products offered including conventional, FHA, VA, USDA loans as well as refinance options.
- Provided exceptional customer service throughout the entire loan process, earning positive reviews from both clients and partners alike.
- Offered guidance to junior team members on navigating complex loan scenarios, fostering a collaborative work environment that prioritized client success.
Licensed Loan Officer Assistant & Loan Originator
M/I Financial
11.2021 - 07.2025
- Assisted in processing loan applications, ensuring compliance with regulatory standards and company policies.
- Coordinated communication between clients, loan officers, and underwriters to facilitate timely approvals.
- Maintained detailed records of client interactions and loan progress using proprietary software systems.
- Developed workflows to optimize information gathering from clients for improved application accuracy.
- Set up files using loan officer checklist and submitted on-time for processing.
- Ensured regulatory compliance with mortgage lending laws by meticulously reviewing documents and maintaining current knowledge of industry standards.
- Employed strong organizational skills to manage multiple tasks simultaneously, prioritizing workload to meet strict deadlines effectively.
- Maintained a high level of confidentiality while managing sensitive financial information for clients during the loan application process.
Licensed Loan Officer Assistant
Certainty Home Loans
Sugar Land, Texas
05.2016 - 11.2021
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
- Followed all guidelines within findings and requested proper documentation as needed.
- Documented borrower's information in loan processing system and resolved any discrepancies.
- Communicated with customers daily to request information and complete paperwork.
- Monitored key dates to obtain information by deadlines.
- Managed event planning and execution for learning lunches and other business-centered gatherings.
- Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand customer base.
- Scheduled meetings and appointments and maintained well-organized master calendar.
- Managed all office supply ordering.
Bakery Team Lead
Treat!
Houston, TX
12.2014 - 05.2016
- Oversaw daily bakery operations, ensuring product quality and consistency.
- Trained and mentored team members on baking techniques and safety protocols.
- Implemented efficient workflow processes to enhance productivity in production area.
- Developed new recipes, increasing variety of products offered to customers.
- Contributed to the development of seasonal menus, keeping offerings fresh and appealing to customers year round.
- Supervised daily bakery operations, ensuring consistent product quality and timely completion of tasks.
- Managed all baking operations professionally and handled all problems confidently.
Education
Patisserie And Baking - Culinary Arts
Le Cordon Bleu College of Culinary Arts - Austin
Austin, TX04-2011
Associate of Applied Science -
North Central Texas College
Corinth, TX05-2010
Skills
- Microsoft Office
- Computer Proficiency
- Multitasking Abilities
- Clerical
- Customer Service Skills
- Teamwork Skills
- Problem Solving
- Organization
- Attention to Detail
- Self Motivation
- Documentation Review
Accomplishments
- Individual Excellence in Customer Experience Award
- Employee Rise Award Winner
Timeline
Licensed Mortgage Loan Originator
M/I Financial - M/I Homes
07.2025 - Current
Licensed Loan Officer Assistant & Loan Originator
M/I Financial
11.2021 - 07.2025
Licensed Loan Officer Assistant
Certainty Home Loans
05.2016 - 11.2021
Bakery Team Lead
Treat!
12.2014 - 05.2016
Associate of Applied Science -
North Central Texas College
Patisserie And Baking - Culinary Arts
Le Cordon Bleu College of Culinary Arts - Austin