Valerie Regalado
Burleson,TX
Summary
Committed and motivated office leader with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Proficient at quickly learning new procedures with strong organizational skills. Presenting a positive, caring approach with a strong history of compassion orientated care.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Experience Rep
Medirevv
05.2021 - 10.2022
- Maintained clean and safe environment to promote patient safety and comfort.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Account Manager
Loeffler's European Automobiles
12.2020 - 05.2021
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Unit Secretary/Monitor Technician
Texas Health Resources
12.2017 - 08.2020
- Closely monitored patient condition during tests and alerted cardiac nurse if patient became stressed or conditioned worsened.
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
- Educated patients on testing and preparation steps prior to procedure.
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
Gumm Psychological Associates
Office Manager
10.2017 - 12.2017
- Updated records and prepared reports to outline program actions, results and recommended improvements.
- Collaborated with other healthcare professionals to coordinate care plans and implement continuity of care.
- Interacted with clients to assist in gaining insight, defining goals and planning action to achieve effective personal development and adjustment.
- Identified psychological, emotional or behavioral issues and diagnosed disorders using information obtained from evaluation techniques.
Account Manager
Emergis ER
01.2016 - 01.2017
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Patient Care Technician
Medical Center of Lewisville
01.2015 - 01.2016
Patient Care Technician/Unit Secretary
Harris Methodist Hospital HEB
01.2011 - 01.2014
Patient Care Technician
Kindred Healthcare
01.2010 - 01.2011
Waiter
Macaroni Grill
01.2009 - 01.2010
Coach
High Point Preparatory
01.2008 - 01.2009
Administrative Assistant/ Bookkeeper
Stewart & Finger
01.2006 - 01.2008
Sales Associate
RadioShack
01.2003 - 01.2006
Education
2 Classes away from Associate degree -
Tarrant county
Fort Worth, TXProfessional Office Specialist Training - Microsoft Specialist Training.
Ladder Alliance
Fort Worth09.2021
Associate of Science - Certified Medical Billing And Coding Specialist
North Texas Institute For Career Development
Fort Worth, Texas09.2020
Skills
- Type 60 WPM
- Strong knowledge of Microsoft office: Word, Excel, Outlook and PowerPoint
- In depth knowledge of medical terminology, medical laws and ethics Including HIPPA and OSHA compliance
- Excellent verbal and written communication skills
- 5 years of patient care experience
- Understanding of marketing, product shipping, appointment reminder and direct mailings
- In depth knowledge of administrative duties and procedures
- Supervised office staff of HIPPA and OSHA compliance
Certification
- ACLS certified
- BLS certified
- Has taken CPI training- non aggressive crisis intervention
- Certified Nurse Assistant 2010-current
Other
Graduated from 5 month Life leadership program in Dallas., Currently volunteers at Pathways core training non-profit, Graduated from Love and logic training, Born again believer for over 16 years, Currently a member of Gateway Church, ACLS certified, BLS certified, Has taken CPI training- non aggressive crisis intervention, Certified Nurse Assistant 2010-current
Timeline
Patient Experience Rep
Medirevv
05.2021 - 10.2022
Account Manager
Loeffler's European Automobiles
12.2020 - 05.2021
Unit Secretary/Monitor Technician
Texas Health Resources
12.2017 - 08.2020
Gumm Psychological Associates
Office Manager
10.2017 - 12.2017
Account Manager
Emergis ER
01.2016 - 01.2017
Patient Care Technician
Medical Center of Lewisville
01.2015 - 01.2016
Patient Care Technician/Unit Secretary
Harris Methodist Hospital HEB
01.2011 - 01.2014
Patient Care Technician
Kindred Healthcare
01.2010 - 01.2011
Waiter
Macaroni Grill
01.2009 - 01.2010
Coach
High Point Preparatory
01.2008 - 01.2009
Administrative Assistant/ Bookkeeper
Stewart & Finger
01.2006 - 01.2008
Sales Associate
RadioShack
01.2003 - 01.2006
2 Classes away from Associate degree -
Tarrant county
Professional Office Specialist Training - Microsoft Specialist Training.
Ladder Alliance
Associate of Science - Certified Medical Billing And Coding Specialist
North Texas Institute For Career Development
- ACLS certified
- BLS certified
- Has taken CPI training- non aggressive crisis intervention
- Certified Nurse Assistant 2010-current
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