Valerie Reyna
San Antonio,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Elmers Home Services
San Antonio, TX
05.2024 - Current
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
Customer Service Advocate
Target
San Antonio, TX
04.2024 - 02.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed comprehensive knowledge of company products and services to provide accurate information to customers.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
Cashier/Trainer
Vizza Wash
2208 NE Loop 410
10.2021 - 03.2024
- Processed refunds and exchanges in accordance with company policy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Customer Service Representative Technician
BCforward
7700 W Parmer Lane Austin, Tx 78741
05.2019 - 03.2020
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Installed, configured and maintained computer systems and network connections.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Implemented feedback from customers to improve overall quality of support services provided by the team.
- Managed high levels of call flow and responded to Type technical support needs.
Customer Service Representative
Centene Corporation - Superior Health Plan
5900 E Ben White Blvd
05.2018 - 01.2019
- Investigated and resolved patient’s inquiries and complaints quickly.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Education
General Studies
Sam Houston High School
San Antonio, TX06.2010
Skills
- Employee Training
- Time management strength
- Cleanliness Maintenance
- Merchandise Quality Assurance
- Team Leadership
- Critical Thinking
Languages
English
Full Professional
Timeline
Customer Service Representative
Elmers Home Services
05.2024 - Current
Customer Service Advocate
Target
04.2024 - 02.2025
Cashier/Trainer
Vizza Wash
10.2021 - 03.2024
Customer Service Representative Technician
BCforward
05.2019 - 03.2020
Customer Service Representative
Centene Corporation - Superior Health Plan
05.2018 - 01.2019
General Studies
Sam Houston High School