Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Valerie Reyna

San Antonio,TX

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Elmers Home Services
05.2024 - Current
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.

Customer Service Advocate

Target
04.2024 - 02.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Developed comprehensive knowledge of company products and services to provide accurate information to customers.
  • Responded to customer requests for products, services, and company information.
  • Delivered prompt service to prioritize customer needs.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.

Cashier/Trainer

Vizza Wash
10.2021 - 03.2024
  • Processed refunds and exchanges in accordance with company policy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Customer Service Representative Technician

BCforward
05.2019 - 03.2020
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Installed, configured and maintained computer systems and network connections.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Implemented feedback from customers to improve overall quality of support services provided by the team.
  • Managed high levels of call flow and responded to Type technical support needs.

Customer Service Representative

Centene Corporation - Superior Health Plan
05.2018 - 01.2019
  • Investigated and resolved patient’s inquiries and complaints quickly.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.

Education

General Studies

Sam Houston High School
San Antonio, TX
06.2010

Skills

  • Employee Training
  • Time management strength
  • Cleanliness Maintenance
  • Merchandise Quality Assurance
  • Team Leadership
  • Critical Thinking

Languages

English
Full Professional

Timeline

Customer Service Representative

Elmers Home Services
05.2024 - Current

Customer Service Advocate

Target
04.2024 - 02.2025

Cashier/Trainer

Vizza Wash
10.2021 - 03.2024

Customer Service Representative Technician

BCforward
05.2019 - 03.2020

Customer Service Representative

Centene Corporation - Superior Health Plan
05.2018 - 01.2019

General Studies

Sam Houston High School

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Valerie Reyna