Valerie Rhoden
Dallas
Summary
Strategic and results-driven Human Resources Generalist with extensive experience in HR functions, including employee relations, recruitment, performance management, compliance, benefits administration, and leave management. Proven success in implementing HR practices that align with organizational objectives and enhance operational efficiency. Committed to cultivating a positive workplace culture and enhancing employee satisfaction. Expertise in advising management, handling sensitive employee matters, and ensuring compliance with federal and state employment laws.
Overview
9
9
years of professional experience
1
1
Certification
Work History
HR Generalist
BGSF, Inc.
05.2022 - 10.2024
- Resolved HR-related issues by gathering and analyzing relevant data, consulting with legal counsel when necessary, and recommending solutions to ensure operational efficiency.
- Led virtual New Hire Orientations, providing guidance and answering questions related to company policies and procedures.
- Managed multistate FCRA compliance, including reviewing and approving background screening reports and efficiently managing the Pre-Adverse Action process.
- Assisted in creating the company's first formal performance management program by developing new performance tools currently being utilized.
- Conducted investigations and resolved employee relations issues, such as complaints and harassment allegations by addressing grievances, good communication, and effective coaching.
HR Generalist
KeHE Distributors, LLC
10.2021 - 05.2022
- Administered HR policies and procedures to ensure compliance with employment laws.
- Provided comprehensive assistance to employees regarding benefits, addressing inquiries and ensuring clarity on available options.
- Oversaw onboarding, employee relations, and employee sign-on bonuses payout agreements.
- Managed leave of absence requests and worker compensation claims by acting as a liaison between employees and third-party leave administrators.
- Ensured compliance with leave policies and maintained accurate documentation for claims management.
Senior HR Generalist, HR Business Partner
Swissport USA, Inc.
09.2020 - 10.2021
- Assisted the HR Manager with the implementation of HR policies and procedures.
- Counseled employees, supervisors, and managers regarding policy interpretation to ensure compliance with employment laws.
- Supervised day-to-day activities associated with employee relations, performance management, staffing, retention, terminations, employee records, legal compliance, compensation, and benefits.
- Monitored unemployment insurance claims and actively worked to reduce claim liability through detailed documentation.
- Collaborated with the Learning and Development team to create and deliver conflict resolution training course for team leads, supervisors, and newly hired managers.
HR Generalist
Swissport USA, Inc.
05.2019 - 09.2020
- Managed the recruitment and selection process for staff, which included job postings, contacting candidates, conducting interviews, and providing feedback on applicants.
- Administered employee onboarding, ensuring a smooth process and compliance with company standards.
- Maintained accurate records for individual employees regarding pay rates, promotions, terminations, investigations, disciplinary matters, medical leaves, worker compensation claims and unemployment claims.
- Managed the DFW Airport SIDA badge process by processing applications and coordinating with new hires and existing employees regarding badge status, privileges, and renewals.
Human Resource Lead/Admin
Belk
08.2018 - 03.2020
- Engaged in the recruitment and interview processes to identify and successfully hire qualified candidates for open positions.
- Ensured accurate payroll processing, including weekly timecard reviews and compliance with deadlines.
- Oversaw employee relations, facilitated employee recognition programs, coordinated job training, and managed scheduling processes.
- Addressed employee inquiries related to company policies, FMLA, and medical benefits, providing accurate and timely information.
- Provided support to employees during benefits enrollment by addressing inquiries and ensuring a smooth enrollment process.
Assistant Sales Producer
AAA Texas-Headquarters
09.2015 - 05.2018
- Liaison between Sales Agents, Insurance Business Managers and the underwriting department by communicating concerns regarding audits, cancellations, and misquotes.
- Assisted with turning on/off phone access of call center agents to control the flow of incoming calls.
- Maintained accurate records, entered data, and prepared departmental reports using Microsoft Excel, including VLOOKUP and pivot tables.
- Other office duties and administrative support as needed to keep the sales unit in compliance.
Education
Bachelor of Science - Fashion Merchandising/Management
Mississippi University For Women
Columbus, MSSkills
- Employee Relations & Conflict Resolution
- New Hire Orientation & Onboarding
- FCRA & Compliance Management
- Employee Benefits
- Leave of Absence & ADA Accommodations
- HRIS & Payroll Systems
- Employee Engagement
- Recruitment & Talent Acquisition
- Employment Law Compliance
- E-Verify & I-9 Compliance
- HR Policies & Procedures Implementation
- Performance Management
Certification
PHR Certified Professional, Human Resource Certification Institution (HRCI), 09/09/22
Professional Development
- Predictive Index Certification course (PI), The PI is a proven framework for aligning business strategy and people strategy. It identifies what uniquely motivates and drives us, setting us up for ultimate success in the workplace., Certified PI premier partner, 10/01/23
- Active Leadership Program (ALP), Swissport Corporate Global Learning & Development, 11/01/19, Leadership Cycle, Leadership Styles, DISC Behavioral Styles, Team Building Stages, Behaviors in Conflict Resolution, SMART Goals, Delegating, Motivation Impacts
Hrsystemsandtools
- Salesforce
- Dayforce
- Mineral
- Workday
- Reflexis Workforce Scheduler
- Taleo
- Indeed
- Attendance Enterprise
- Lawson
- Equifax
- XPertHR
- Assuresign
- Microsoft 365
- SharePoint
- Callidus
Timeline
HR Generalist
BGSF, Inc.
05.2022 - 10.2024
HR Generalist
KeHE Distributors, LLC
10.2021 - 05.2022
Senior HR Generalist, HR Business Partner
Swissport USA, Inc.
09.2020 - 10.2021
HR Generalist
Swissport USA, Inc.
05.2019 - 09.2020
Human Resource Lead/Admin
Belk
08.2018 - 03.2020
Assistant Sales Producer
AAA Texas-Headquarters
09.2015 - 05.2018
Bachelor of Science - Fashion Merchandising/Management
Mississippi University For Women
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