Valerie Ribera
Las Vegas,NV
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
H&M Hennes & Mauritz
07.2021 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
Cash Office Administrator
H&M Hennes & Mauritz
10.2012 - 06.2021
- Streamlined cash office procedures by implementing efficient record-keeping and reporting systems.
- Enhanced financial accuracy with diligent reconciliation of daily transactions and deposit verifications.
- Reduced discrepancies in cash handling by conducting thorough audits and providing staff training on proper procedures.
- Maintained strong internal controls, ensuring timely identification and resolution of financial irregularities.
- Improved overall efficiency by automating manual tasks using advanced software solutions where appropriate.
- Ensured timely deposits by coordinating pick-ups with armored car services while adhering to strict security protocols.
Education
High School Diploma -
Colton High School
Colton, CA08.1998
Skills
- Report Creation
- Customer Relations
- Microsoft PowerPoint
- Credit Card Payment Processing
- Sales Expertise
- Staff Training
- Retail Sales Customer Service
- Microsoft Word
Timeline
Customer Service Representative
H&M Hennes & Mauritz
07.2021 - Current
Cash Office Administrator
H&M Hennes & Mauritz
10.2012 - 06.2021
High School Diploma -
Colton High School
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