Summary
Overview
Work History
Skills
Timeline
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VALERIE RICHARDS

VALERIE RICHARDS

Office Manager / Coordinator
Hickory Creek,TX

Summary

Professional Assistant experienced in handling a wide range of support related tasks uses this experience and knowledge to understand and anticipate administrative needs. Open and clear communicator with a consistent approach to reviewing and improving processes.

Overview

25
25
years of professional experience

Work History

Catalog Coordinator

Langermania, Inc
06.2024 - 02.2025
  • Maintained a comprehensive and up-to-date database of products, contributing to efficient catalog management.
  • Assisted in the development of new catalog templates, resulting in a more visually appealing layout for customers.
  • Served as a liaison between internal departments and external partners, fostering open lines of communication to facilitate smooth catalog updates.
  • Implemented quality control measures to reduce instances of incorrect or outdated information in the catalog.
  • Developed expertise in industry-specific software tools used for managing complex product catalogs efficiently over time.
  • Provided exceptional customer service by addressing inquiries regarding product details and availability promptly and accurately.
  • Coordinated with suppliers to obtain accurate and complete product information for inclusion in the catalog.
  • Supported marketing initiatives by creating targeted catalogs featuring seasonal or promotional items as needed.
  • Conducted regular audits of the catalog, identifying errors and discrepancies for prompt resolution.
  • Kept catalog orderly and updated with latest material additions and removals.
  • Resolved patrons' complaints tactfully and professionally.
  • Responded to numerous reference calls daily, helping patrons with specific information needs.
  • Processed and assessed statistical data for program use with Excel.

Licensing Administrator

7-Eleven, Inc.
11.2022 - 07.2023
  • Managed a high volume of license applications while maintaining strict attention to detail and adherence to deadlines.
  • Expedited urgent applications through effective prioritization techniques, meeting critical deadlines without compromising quality control measures.
  • Reduced application processing time with thorough verification of submitted documents for compliance with regulations.
  • Served as a reliable point-of-contact between applicants and management, fostering clear communication channels throughout the entire application process.
  • Demonstrated adaptability by efficiently managing multiple types of licenses within various industries, showcasing versatility in skillset.
  • Streamlined licensing processes by implementing efficient administrative systems and procedures.
  • Developed strong working relationships with external partners such as government agencies and industry organizations to facilitate smooth licensing processes.
  • Consistently maintained accurate records in internal databases, enabling easy retrieval of pertinent information when needed.
  • Conducted comprehensive audits of licenses to identify discrepancies or non-compliance issues, safeguarding organizational reputation.
  • Supported the development of comprehensive training materials for new Licensing Administrators, promoting consistency in job performance.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on licensing requirements.

Escrow Assistant

Carefree Title Agency
05.2021 - 02.2022
  • Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
  • Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
  • Obtained documents such as proof of insurance and HOA statements.
  • Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
  • Maintained open communication with lenders, brokers and borrowers.
  • Followed-up on status of releases, policies, and return of recorded documents.
  • Supported team members in managing their workload, contributing to a more productive work environment.
  • Maintained organized files for easy access, increasing team efficiency during transaction reviews.
  • Prepared estimated closing statements for buyer and seller.
  • Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
  • Handling sensitive financial information securely, protecting both clients'' privacy and company reputation.
  • Managed multiple high-priority tasks simultaneously while maintaining strict deadlines and attention to detail.
  • Consistently updated client information in company database, keeping records accurate and up-to-date throughout the transaction process.
  • Facilitated smooth document signing appointments, ensuring clients understood each step of the process.
  • Reduced errors in documentation by meticulously reviewing and verifying all necessary paperwork.
  • Studied and clarified buyer, seller, and lender instructions to determine escrow requirements.
  • Returned executed loan packages to lender for review and approval in accordance with lender instructions.
  • Improved communication between clients and agents by promptly addressing inquiries and providing status updates.
  • Scheduled signings and gathered required paperwork.
  • Developed strategies to improve processes and reduce costs.

Credentialing Coordinator

AMN Healthcare
07.2019 - 01.2020
  • Completed client, state, and online applications on behalf of providers' and assist in reviewing requirements including licensure, certifications, screens and other critical documents using the internal systems such as Salesforce.
  • Professionally communicated, in a timely manner using various mediums of communication such as email, phone, or internal communication mediums such as notes to facilitate a team approach to gathering all required documents, for example education verifications, obtaining phone and fax numbers for past work history, & requesting case logs.
  • Provided administrative support to the Credentialing Analysts teams by completing check requests, scheduling drug screens, completing follow-up calls, creating FedEx labels, etc.

Office Manager

Quail Digital
04.2018 - 01.2019
  • Started-up and ran office from basic daily operations to specialized reports and tasks including supporting North American sales staff with demo kits, projects/training while keeping the London-Home Office appraised.
  • Responsible for developing intra-office communication protocol, setting up procedures and standards to guide the operation of the office.
  • Created and managed relationships with vendors, service providers and landlord.
  • Point-of-Contact for all North American Customer Service. Responsible for all in-coming orders and Technical Service by email/phone lines.
  • Kept product inventory current, shipped order items and resolved returns/complaints.

Skills

  • Administrative support
  • Billing
  • General ledger
  • Customer Service
  • Inventory
  • Documentation and reporting
  • Problem resolution ability
  • Maintaining records
  • Organization and planning

Timeline

Catalog Coordinator

Langermania, Inc
06.2024 - 02.2025

Licensing Administrator

7-Eleven, Inc.
11.2022 - 07.2023

Escrow Assistant

Carefree Title Agency
05.2021 - 02.2022

Credentialing Coordinator

AMN Healthcare
07.2019 - 01.2020

Office Manager

Quail Digital
04.2018 - 01.2019

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VALERIE RICHARDSOffice Manager / Coordinator