Valerie Richards
Lake Dallas,TX
Summary
Versatile office management and administration professional with a proven ability to optimize productivity, efficiency, and service quality across diverse environments. Recognized for blending advanced organizational, technical, and business acumen to deliver reliable support and leadership. Expertise in coordinating complex tasks while effectively managing schedules, resources, and stakeholder relationships ensures seamless operations and project success. Committed to fostering teamwork and adapting to dynamic environments, consistently contributing to organizational excellence.
Overview
15
15
years of professional experience
Work History
CATALOG COORDINATOR
LANGERMANIA, INC.
Plano, TX
06.2024 - 01.2025
- Partnered with prospective advertisers to design and produce half- and full-page advertisements for the annual catalog.
- Conducted cold calls to ease outreach and engagement.
- Ensured all advertisements adhered to our ambitious standards through collaboration with the in-house development team.
- Provided support to the accounting department as necessary, helping with accounts payable and receivable functions.
- Implemented process improvements that increased operational efficiency within the team.
- Entered data, generated reports, and produced tracking documents.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Resolved issues through active listening and open-ended questioning, escalating major problems to the manager.
LICENSING ADMINISTRATOR
7-ELEVEN, INC.
Dallas, TX
11.2022 - 07.2023
- Communicated effectively with various government agencies, external, and internal business partners.
- Tracked compliance and adherence to all contractual and regulatory Licenses.
- Created and kept licensing records, uploaded licensing images, and maintained ownership of the same for assigned regions.
- Developed and generated various licensing reports for tracking critical data and dates: created and generated reports as directed by the Manager or leadership, as applicable.
- Proactively communicated with department leadership and Operations on any expected licensing delays or issues that may result in delays.
- Implemented quality control checks to ensure accuracy of submitted licenses and minimize errors.
- Promoted a culture of continuous improvement within the Licensing Administrator team by sharing knowledge, insights, and suggestions for enhanced performance.
- Managed a high volume of license applications while maintaining strict attention to detail and adherence to deadlines.
- Consistently maintained accurate records in internal databases, enabling easy retrieval of pertinent information when required.
- Expedited urgent applications through effective prioritization techniques, meeting critical deadlines without compromising quality control measures.
- The point of contact served as a reliable liaison between applicants and management, fostering clear communication throughout the application process.
- Developed strong working relationships with external partners such as government agencies and industry organizations to facilitate smooth licensing processes.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
ESCROW ASSISTANT
CAREFREE TITLE AGENCY
Coppell, TX
05.2021 - 02.2022
- Processed open orders, initiated file set up, distributed funds, and wrote transmittals for funds and documents for the escrow process.
- Determined escrow requirements by reviewing buyer, seller, and lender instructions with Escrow Officer to confirm all parties' expectations are aligned.
- Obtained a clear title by ordering title reports, resolving title defects, and satisfying existing liens and encumbrances against property or principals to prevent future issues.
- Communicated to all parties the requirements to complete closing by keeping an ongoing conversation with all parties.
- Completed transaction by calling all parties to let them know of the close of escrow. Disburse loan proceeds upon the Lender's approval.
- Prepared closing documents and ensured compliance with state regulations for real estate transactions.
- Coordinated communication between clients, lenders, and agents to facilitate smooth escrow processes, highlighting the team's collaborative effort and making members feel appreciated for their role in success.
- Managed escrow files and maintained accurate records throughout the transaction lifecycle.
- Conducted title searches and analyzed property reports to identify potential issues before closing.
- Assisted in resolving discrepancies by communicating with relevant parties to ensure timely closings.
- Developed training materials for new hires, enhancing the onboarding experience for incoming staff.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Obtained documents such as proof of insurance and HOA statements.
- Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
- Followed up on the status of releases, policies, and return of recorded documents.
- Supported team members in managing their workload, contributing to a more productive work environment.
- Maintained organized files for easy access, increasing team efficiency during transaction reviews.
- Scheduled closing appointments for seller and buyer, or arranged for delivery of documents for out-of-area closings.
- Managed multiple high-priority tasks simultaneously while maintaining strict deadlines and attention to detail.
- Facilitated smooth document signing appointments, ensuring clients understood each step of the process.
- Consistently updated client information in the company database, keeping records accurate and up-to-date throughout the transaction process.
- Returned executed loan packages to the Lender for review and approval in accordance with the Lender's instructions.
- Scheduled signings and gathered required paperwork.
CREDENTIALING COORDINATOR
AMN HEALTHCARE
Dallas, TX
07.2019 - 01.2020
- Facilitated internal tracking system (SharePoint) to aid in the maintenance of data, building internal benchmarking for team members, and assisting in supporting the team members to ensure the data reflects real-time status.
- Managed credentialing processes for healthcare professionals, ensuring compliance with industry standards and supporting timely credential approvals.
- Conducted thorough background checks and verification of licenses, certifications, and qualifications for providers.
- Contributed to risk management initiatives by monitoring expiring licenses, certifications, and insurances, notifying providers of renewal requirements promptly.
- Communicated effectively with various parties each day using polished interpersonal and active listening skills.
- Strengthened relationships with external agencies by responding promptly to verification requests and inquiries regarding providers' credentials.
- Upheld strict confidentiality standards, safeguarding sensitive provider information from unauthorized access or disclosure.
- Coordinated continuing education opportunities for medical staff, promoting professional growth and development among affiliated providers.
OFFICE MANAGER
QUAIL DIGITAL
Dallas, TX
04.2018 - 01.2019
- Established and ran office from basic daily operations to specialized reports, including supporting North American sales staff with demo kits, projects, and training while keeping the London-Home Office apprised.
- Developed an intra-office communication protocol, setting up procedures and standards to guide the operation of the office.
- Measured results against standards, while making necessary changes along the way.
- Point of Contact for all North American Customer Service. Responsible for all incoming orders and Technical Service by email/phone lines.
- Shipped order items and resolved returns/complaints.
- Oversaw inventory management, implementing systems for tracking supplies and reducing waste.
- Analyzed operational procedures, identifying areas for improvement that increased overall office effectiveness.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering, requisitions, stocking, and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings and value, ensuring the team and company benefited from high-quality services.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Coordinated with the IT department to upgrade office technology, enhancing overall efficiency and data security.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
OFFICE MANAGER
PARA-DICE PRODUCTIONS
Galveston, TX
11.2009 - 08.2017
- Facilitated effective communication between clients and the organization to ensure satisfaction and resolve issues.
- Coordinated schedule management to enhance workflow efficiency and meet organizational deadlines.
- Processed CD/DVD projects, including co-creating custom artwork and confirming every aspect of that process.
- Shipped and tracked orders, entered accounts receivable data for accurate billing of accounts.
- Oversaw inventory management, implementing systems for tracking supplies and reducing waste.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies, demonstrating a commitment to continuous improvement.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved office operations by automating client correspondence, record tracking, and data communications.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Skills
- Master of Office Management: supports high-level executives while simultaneously keeping the office running smoothly and efficiently
- Billing / General ledger / Inventory
- Deadline-driven, meticulous team-player
- Superior customer service and critical thinking skills
- Exceptional ability to develop and sustain strong relationships with both vendors and co-workers while supporting the schedules of several executives
- Resourceful coordination of research data and assembling documents/presentations
Timeline
CATALOG COORDINATOR
LANGERMANIA, INC.
06.2024 - 01.2025
LICENSING ADMINISTRATOR
7-ELEVEN, INC.
11.2022 - 07.2023
ESCROW ASSISTANT
CAREFREE TITLE AGENCY
05.2021 - 02.2022
CREDENTIALING COORDINATOR
AMN HEALTHCARE
07.2019 - 01.2020
OFFICE MANAGER
QUAIL DIGITAL
04.2018 - 01.2019
OFFICE MANAGER
PARA-DICE PRODUCTIONS
11.2009 - 08.2017