Valerie Richardson

• Created spreadsheets and graphs to illustrate score data.
• Maintained confidentiality of all student records during scoring process.
• Contributed ideas for developing innovative approaches to evaluating student progress.
• Analyzed data from tests to identify trends in student achievement.
• Facilitated communication between school staff members regarding any issues related to test scoring.

Resolved username/password issues.

Assisted with data sharing and synchronization.

Assisted with uninstalling and reinstalling basic software and hardware.

Verified proper hardware/software configuration and set up.

Sent RTAs to engineering for further troubleshooting, resolution for customers.

Responded to emails from managerial staff and customers; sent appeasements to customers.

Whose issues weren’t resolved in a timely manner, and created CS codes for those customers.

To get their devices fixed, per Apple.

• Answered customer questions and addressed problems and complaints in person and via phone.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Oversaw coaching and guidance of store employees to foster advancement in work operations.
• Maintained accurate records of all transactions, stock levels and employee performance metrics.
• Assisted in continuous development of effective store associates to achieve desired sales and results.