Summary
Overview
Work History
Education
Skills
Professional Development
Timeline
Generic

Valerie Ringler

San Diego,CA

Summary

Dynamic office manager with a proven track record at ACE Attorney Service, excelling in customer service and organizational skills. Enhanced team productivity through effective task delegation and streamlined operations. Adept at scheduling and maintaining clear communication, ensuring client needs are met efficiently while fostering strong relationships.

Overview

17
17
years of professional experience

Work History

OFFICE MANAGER/ SERVICE OF PROCESS COORDINATOR

ACE ATTORNEY SERVICE
10.2024 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.

SERVICE OF PROCESS COORDINATOR

ACE ATTORNEY SERVICE
12.2021 - 10.2024
  • Coordinate with process servers for serving legal documents
  • Organizing legal documents
  • Statusing clients on the progress of services
  • Creating declarations of due diligence for filing with the court
  • Ordering office supplies
  • Writing checks for depositions/filings
  • Create binders for courtesy copy delivery to court departments
  • Staying current with court methods, procedures, rules and legal terminology.
  • Maintain crucial communication with process servers in order to manage each client’s order and legal needs.
  • Coordinate and prepare documentation for court filings.
  • Managed proof of service reports for clients, gave diligence reports and status reports daily.
  • Responsible for meeting clientele's needs including completing routes and prioritizing schedules in a swift and organized manner.
  • Managed proof of service reports for clients, gave diligence reports and status reports daily.

SERVICE OF PROCESS SPECIALIST

NATIONWIDE LEGAL, LLC
01.2018 - 12.2021
  • Developed user-friendly documentation for processes, increasing employee understanding and reducing training time.
  • Served as a subject matter expert for process-related inquiries, providing guidance to colleagues when needed.
  • Conducted regular audits of processes, identifying areas for improvement and recommending corrective actions.
  • Streamlined communication within the team, leading to better project coordination and timely completion of tasks.

● Responsible for creating invoices and checking each invoice for accuracy and maintaining invoicing log.

● Coordinate and prepare documentation for court filings.

● Managed proof of service reports for clients, gave diligence reports and status reports daily.

● Responsible for meeting clientele's needs including completing routes and prioritizing schedules in a swift and organized manner.

● Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness.

● Using different computer systems, such as Winserve+, to complete tasks.

● Maintain crucial communication with process servers in order to manage each client’s order and legal needs.

● Maintain and hold vital relationships with customers, for years, in order to keep strong rapport with them and their companies .

SHIFT SUPERVISOR

CVS
01.2017 - 12.2020

● Responsible for generating monthly invoices to clients with credit terms.

  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.

SERVICE OF PROCESS SPECIALIST

Advanced Attorney Service. Inc.
01.2014 - 12.2017

● Monitors and executes end-of-day processes.

● Responsible for creating invoices and checking each invoice for accuracy and maintaining invoicing log while respecting all confidential information.

● Coordinated and prepared documentation for court filings.

● Learned court methods, procedures, rules and legal terminology.

● Responsible for meeting clientele's needs including completing routes and prioritizing schedules in a swift and organized manner.

● Maintain crucial communication with process servers in order to manage each client’s order and legal needs.

● Maintain and hold vital relationships with customers, for years, in order to keep strong rapport with them and their companies .

MANAGER

Janney & Janney Legal Support Service
01.2008 - 12.2014

● Responsible for creating invoices and checking each invoice for accuracy and maintaining invoicing log while respecting confidential information.

● Responsible for generating monthly invoices to clients with credit terms

● Coordinate and prepare documentation for court filings.

● Managed proof of service reports for clients, gave diligence reports and status reports daily.

● Responsible for meeting clientele's needs including completing routes and prioritizing schedules in a swift and organized manner.

● Maintain crucial communication with process servers in order to manage each client’s order and legal needs.

● Maintain and hold vital relationships with customers, for years, in order to keep strong rapport with them and their companies .

Education

Grossmont Community College
San Diego, CA

High School Diploma -

Cathedral Catholic High School
San Diego, CA

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Clear oral/written communication
  • Scheduling and calendar management
  • Staff hiring
  • Team supervision

Professional Development

P R O F E S S I O N A L  D E V E L O P M E N T

LAWS FOR SERVICE WEBINAR

Tony Klein | California | 2009

This seminar was based on Tony’s book about legal services in California. Spoke to processors and managers about law changes and updates to service of process in California.

Timeline

OFFICE MANAGER/ SERVICE OF PROCESS COORDINATOR

ACE ATTORNEY SERVICE
10.2024 - Current

SERVICE OF PROCESS COORDINATOR

ACE ATTORNEY SERVICE
12.2021 - 10.2024

SERVICE OF PROCESS SPECIALIST

NATIONWIDE LEGAL, LLC
01.2018 - 12.2021

SHIFT SUPERVISOR

CVS
01.2017 - 12.2020

SERVICE OF PROCESS SPECIALIST

Advanced Attorney Service. Inc.
01.2014 - 12.2017

MANAGER

Janney & Janney Legal Support Service
01.2008 - 12.2014

Grossmont Community College

High School Diploma -

Cathedral Catholic High School