Valerie Rios
Northridge,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly motivated and detail-oriented loss prevention professional experienced in detecting, preventing and resolving security breaches, fraudulent activities and theft. Proven ability to remain calm and professional in high-pressure situations. Maintains professionalism and strong customer service standards.
Overview
17
17
years of professional experience
Work History
Loss Prevention Officer
Kohl's
Northridge, CA
11.2020 - Current
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Implemented targeted strategies for reducing internal theft by closely monitoring employee behavior and transactions at all times.
- Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Implemented and maintained loss prevention programs in close collaboration with store management.
- Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
Security Officer
Six Flags Magic Mountain
Santa Clarita, CA
04.2018 - 11.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Clerical Support
Macy’s
04.2007 - 07.2017
- Managed clerical needs of company employees, including copying, faxing and file management.
- Responded to telephone inquiries from clients, vendors and the public.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Oversaw office inventory by restocking supplies and making purchase orders.
- Maintained reception area clean and neat to provide visitors with a positive impression of the company.
- Generated shipment invoices, prepared packages and set up courier deliveries for customers.
- Adhered to security requirements by screening visitors, updated logs and issued passes.
- Maintained the front desk and reception area in a neat and organized fashion.
- Maintained an up-to-date department organizational chart.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
Education
Trade tech - Medical office
Skill center
Los Angeles, California2008
Trade tech - Medical terminology
Skill center
Los Angeles, California2008
High School Diploma - General
Bassett high school
1998
Skills
- Client-focused
- Quick learner
- Results-oriented
- File/records maintenance
- Contract auditing
- Theft Prevention
- CCTV Monitoring
- Incident Reporting
- Investigations
- Asset Protection
- Retail Operations
- Inventory Auditing
Timeline
Loss Prevention Officer
Kohl's
11.2020 - Current
Security Officer
Six Flags Magic Mountain
04.2018 - 11.2020
Clerical Support
Macy’s
04.2007 - 07.2017
Trade tech - Medical office
Skill center
Trade tech - Medical terminology
Skill center
High School Diploma - General
Bassett high school