Valerie Rivera De Leon
Jacksonville,FL
Summary
Results-driven retail professional with expertise in customer service and product knowledge. Achieved sales targets through effective communication and keen understanding of customer needs. Enhanced customer loyalty by creating positive shopping experiences and optimizing store layout for improved product visibility. Adapted quickly to challenges while maintaining strong customer satisfaction.
Overview
1
1
Language
5
5
years of professional experience
Work History
Budtender & Shift Supervisor
Trulieve
Jacksonville, Florida
10.2024 - 08.2026
- Provided knowledgeable customer service on cannabis products and their effects.
- Assisted customers in selecting the best products for their needs.
- Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
- Provided excellent customer service by answering questions regarding product usage and benefits.
- Collaborated with team members to ensure efficient operations during peak hours.
- Monitored staff performance to ensure quality standards were met.
- Trained new employees on company policies and operational procedures.
- Managed team schedules to optimize shift coverage and workflow efficiency.
- Monitored inventory levels and restocked shelves.
- Weighed and prepared products in order to accurately package and label items for sale.
- Processed transactions accurately using point-of-sale systems.
- Utilized POS systems efficiently for order processing and inventory management.
- Maintained accurate records of daily transactions and deposits.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Balanced cash registers to maintain financial integrity and prevent discrepancies.
- Adhered to safety and compliance regulations in product handling and sales.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Created positive and healthy customer interactions to align with company core values.
- Resolved customer inquiries to enhance satisfaction and service quality.
- Resolved customer complaints and reported issues to senior management.
- Performed daily opening and closing duties, including cleaning tasks.
- Completed opening and closing duties to facilitate business operations.
- Balanced cash registers to maintain financial integrity and prevent discrepancies.
Customer Service Representative
Navient
Remote
02.2023 - 01.2024
- Provided comprehensive customer support via phone and email, resolving queries and enhancing customer understanding of products.
- Updated expertise in company offerings to ensure accurate communication and improve client satisfaction.
- Facilitated team enhancement by sharing weekly insights on customer interactions and identifying service improvement opportunities.
Debt Collector
ERC
Jacksonville, USA
08.2022 - 04.2023
- Ensured compliance with debt collection laws and regulations during negotiations and communications, minimizing legal risks.
- Maintained accurate records using debt collection software and CRM systems, supporting efficient case management.
- Navigated and resolved challenging interactions through effective problem-solving techniques, enhancing customer relations.
Customer Service
Alorica- United Healthcare
Jacksonville, USA
09.2021 - 09.2022
- Resolved customer issues swiftly, contributing to high satisfaction rates through effective service and communication.
- Coordinated with healthcare establishments and stakeholders to enhance service delivery, ensuring a seamless patient experience.
- Managed and safeguarded patients' medical records, supporting research and care enhancement while maintaining strict confidentiality.
Funeral Director
Cognosante LLC
Jacksonville, USA
02.2021 - 08.2021
- Coordinated with healthcare providers, including hospitals and clinics, to deliver integrated services, improving patient experience and satisfaction.
- Resolved customer inquiries and concerns, maintaining high levels of customer satisfaction.
- Managed medical records with a focus on confidentiality, supporting research and enhancing care quality through meticulous documentation and treatment tracking.
Education
Associate of Science - Livestock
University of Puerto Rico
Utuado, Puerto Rico05-2015
Skills
- Customer Engagement
- Product Knowledge
- Regulatory Compliance
- Transaction Processing
- Inventory management
- Shift Management
- Debt collection software
- Attention to detail
- Team collaboration
- Verbal and written communication
- Customer Service Resolution
- Bilingual
- Customer Service Resolution
Languages
Spanish
Native/ Bilingual
Timeline
Budtender & Shift Supervisor
Trulieve
10.2024 - 08.2026
Customer Service Representative
Navient
02.2023 - 01.2024
Debt Collector
ERC
08.2022 - 04.2023
Customer Service
Alorica- United Healthcare
09.2021 - 09.2022
Funeral Director
Cognosante LLC
02.2021 - 08.2021
Associate of Science - Livestock
University of Puerto Rico