Work Preference
Summary
Overview
Work History
Education
Timeline
Generic
VALERIE R. LYLE

VALERIE R. LYLE

McConnells,SC

Work Preference

Desired Job Title

Personal assistant manager Customer Service Representative

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-SiteHybridRemote
Location: Charlotte NC
Open to relocation: Yes

Important To Me

Career advancementWork-life balancePersonal development programsPaid time offCompany CultureTeam Building / Company RetreatsPaid sick leave401k match4-day work weekStock Options / Equity / Profit Sharing

Summary

Results-driven leadership professional with multiple years in management roles. Effective at providing high-quality customer service, applying critical thinking, and resolving complex issues. Committed to supporting client expansion and achieving measurable business goals in growing organizations.

Overview

24
24
years of professional experience

Work History

Therapeutic Subcontractor

Mentor Network
04.2004 - Current
  • Collaborated with psychiatrists, therapists, and external resources, including adoption agencies and educational personnel, to enhance client treatment strategies.
  • Tracked and documented medication changes and compliance issues, evaluating medication efficacy to support optimal client health outcomes.
  • Recorded client information, including service plans and progress notes, to guide social services agency in treatment planning and goal setting.
  • Provided a structured, safe, and healthy environment according to the medical coordinator's plan.
  • Completed 32 hours of continuing education classes annually to meet agency policy requirements.
  • Maintained compliance with state regulations through inspections, continuing education courses, and adherence to company procedures and policies for licensing. CPR certified.

Loan Servicing Specialist III

Wells Fargo Home Mortgage
08.2008 - 04.2012
  • Evaluated financials to set up suitable repayment options for distressed mortgage loans.
  • Counseled homeowners on loss prevention options to resolve loan issues and prevent future delinquency, enhancing customer understanding and engagement.
  • Notified customers of loan modification decisions, current status, options, timelines, and obligations through outbound calls to facilitate informed decision-making.
  • Tracked, maintained, and logged necessary information and complete packages in multiple systems for mortgage accounts 30 days past due to streamline processes leading to foreclosure.
  • Performed data entry utilizing excel spreadsheets and departmental databases to update information and create documents.
  • Professional and mature customer service approach; excellent communication skills.

Licensed Insurance Agent

Liberty National Insurance
09.2002 - 02.2006
  • Guided consumers in selecting affordable life and health insurance, ensuring informed decisions.
  • Scheduled daily appointments to assist clients with understanding premiums, effective dates, policy terminations, and additional policy riders, enhancing customer satisfaction.
  • Calculated premiums and established payment methods for sales.
  • Processed and submitted applications for coverage to underwriting, facilitating timely approval and coverage for clients.
  • Finalized sales and collected necessary deposits.

Education

GED - undefined

Jamaica High School
Queens, NY

No Degree - Practical Nursing

Albany Medical Center LPN Program
Albany NY

Timeline

Loan Servicing Specialist III

Wells Fargo Home Mortgage
08.2008 - 04.2012

Therapeutic Subcontractor

Mentor Network
04.2004 - Current

Licensed Insurance Agent

Liberty National Insurance
09.2002 - 02.2006

GED - undefined

Jamaica High School

No Degree - Practical Nursing

Albany Medical Center LPN Program

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VALERIE R. LYLE