Valerie Roberts
Greensboro,NC
Summary
Skilled in compassionate assistance and safety awareness, I excel in creating nurturing environments for growth and well-being. At MAP LLC, I fostered developmental milestones and ensured health management, leveraging my first aid certification. My proactive approach and ability to foster collaborative relationships have consistently enhanced family support and residential coordination, achieving lasting professional relationships. Safety-minded and caring with personality, organizational skills, and attention to detail to care for children of different ages. Reliable individual with a flexible schedule and desire to help others reach their full potential.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Family Nanny
MAP LLC
High Point, NC
01.2015 - Current
- Provided full-time care for two children ages 2 and newborn, including meal preparation, dressing, bathing, and transportation to activities through current ages 10 and 8.
- Organized age appropriate activities such as arts and crafts, games, outdoor play, reading time, and music.
- Created daily routines that included naps, meals and playtime.
- Encouraged positive behavior by providing clear expectations and consistent discipline techniques.
- Developed strong relationships with both parents to ensure open communication regarding the children's progress.
- Maintained detailed records of each child's daily activities and behaviors.
- Transported children to school functions or appointments as needed.
- Took initiative in researching new ways to engage the children through educational activities outside of the home setting.
- Cooked nutritious meals for the family according to dietary restrictions outlined by parents.
- Managed household tasks such as laundry, light cleaning duties and grocery shopping when necessary.
- Administered medication if needed and monitored health issues related to allergies or asthma.
- Provided emotional support during times of stress or transition.
- Engaged in creative problem solving techniques when faced with challenging situations.
- Created nurturing, safe environments to promote emotional, social, and intellectual growth.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Accompanied family on trips, providing consistent care and maintaining routines.
- Kept detailed daily logs and reports for parents on children's progress and activities.
Guest Service/Customer Service Cashier
Target
Greensboro, NC
11.2012 - 08.2015
- Greeted customers and provided friendly customer service.
- Ensured smooth operation of checkout systems during high traffic periods.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Aided shoppers in locating items throughout store.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Provided excellent customer service by helping customers locate items they were looking for.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Addressed customer questions and concerns regarding products and services.
Waitress
Andys
Creedmoor, NC
12.2008 - 08.2010
- Greeted customers and provided menus.
- Communicated daily specials to customers.
- Answered questions about menu items, ingredients, and pricing.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Performed basic math calculations when computing bills for customers' meals.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education
Associate of Arts - General Education
Guilford Technical Community College
Jamestown, NC12-2023
Some College (No Degree) - Pychology
North Carolina A&T State University
Greensboro, NCAssociate of Applied Science - Nursing
Guilford Technical Community College
Jamestown, NCSkills
- Collaborative Networking
- Personal Care Guidance
- Developmentally Appropriate Practices
- Outdoor Adventure Engagement
- Nutritional advice
- First Aid Certification
- Hygiene Standards
- Compassionate Assistance
- Family support
- Residential Coordination
- Newborn Health Management
- Academic support
- Activity planning
- Safety awareness
Affiliations
- Traveling
- Reading
- Puzzles
- Writing poetry
- Journaling
Certification
- CPR/BLS certified
Timeline
Family Nanny
MAP LLC
01.2015 - Current
Guest Service/Customer Service Cashier
Target
11.2012 - 08.2015
Waitress
Andys
12.2008 - 08.2010
Associate of Arts - General Education
Guilford Technical Community College
Some College (No Degree) - Pychology
North Carolina A&T State University
Associate of Applied Science - Nursing
Guilford Technical Community College
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