Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative

Valerie Robinson

Atlanta,Georgia

Summary

Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills.

Overview

33
33
years of professional experience

Work History

Teacher

RISE Schools
08.2018 - Current
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.

Customer Service Representative

Delta Air Lines, Inc
10.1994 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Teacher Pre-Teacher

Fulton County Board Of Education
08.2011 - 05.2018
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.

Paraprofessional Kindergarten

Fulton County Schools
04.2007 - 05.2010
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Collaborated with teachers to develop and implement individualized education plans for students with special needs.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.

Substitute Teacher

Fulton County Schools
08.1991 - 05.2010
  • Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
  • Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
  • Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
  • Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.

Flight Attendant

Delta Airlines
04.1999 - 04.2005
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.

Education

Master of Arts - Master of Arts in Teaching-Initial Certification

Liberty University
Lynchburg, VA
08.2024 - Current

Master of Science - Reading And Literacy

Walden University
Minneapolis, MN
06.2014

Bachelor of Science - Marketing

Savannah State University
Savannah, GA
08.1990

Skills

  • Curriculum Implementation
  • Small Group Instruction
  • Student Engagement
  • Group Instruction
  • Instructional Best Practices

Accomplishments

Teacher of the Year 2014 ( Heritage Elementary )

Delta Sigma Pi 1990

Teacher of the Month (2024)



Timeline

Master of Arts - Master of Arts in Teaching-Initial Certification

Liberty University
08.2024 - Current

Teacher

RISE Schools
08.2018 - Current

Teacher Pre-Teacher

Fulton County Board Of Education
08.2011 - 05.2018

Paraprofessional Kindergarten

Fulton County Schools
04.2007 - 05.2010

Flight Attendant

Delta Airlines
04.1999 - 04.2005

Customer Service Representative

Delta Air Lines, Inc
10.1994 - Current

Substitute Teacher

Fulton County Schools
08.1991 - 05.2010

Master of Science - Reading And Literacy

Walden University

Bachelor of Science - Marketing

Savannah State University

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Valerie Robinson