Valerie Rocha

• Conducted effective over-the-phone sales calls to attract and engage customers, successfully driving sales and achieving targets.
• Demonstrated exceptional customer service skills by assisting in-store customers in finding resolutions to their inquiries and problems.
• Employed proactive problem-solving techniques to address customer concerns, striving to resolve issues independently whenever possible.
• Maintained a high level of product knowledge to provide accurate and relevant information to customers, contributing to their overall satisfaction.
• Collaborated with team members and superiors to optimize customer service processes and enhance the overall customer experience.
• Kept abreast of product updates, promotions, and industry trends to deliver up-to-date information to customers, fostering trust and confidence.
• Effectively utilized customer relationship management (CRM) software to track interactions, monitor customer preferences, and provide personalized service.
• Consistently achieved and surpassed sales targets, earning recognition as the top sales associate for the past three months.

Key Achievements:

• Attained the highest sales performance among associates for three consecutive months, demonstrating consistent excellence in driving revenue.
• Received accolades from customers for exceptional problem-solving skills, resulting in positive feedback and repeat business.
• Maintained a customer satisfaction rating above company average, showcasing an ability to deliver outstanding service and exceed expectations.
• Actively contributed to team success by sharing innovative ideas and suggestions for process improvement, leading to enhanced efficiency and customer satisfaction.

Experience:

• Cashier: Efficiently processed customer transactions and maintained accurate cash registers, ensuring seamless operations at the point of sale.
• Membership/Customer Service: Provided exceptional assistance to members, addressing inquiries, resolving issues, and promoting customer satisfaction. Demonstrated excellent product knowledge and navigated membership systems proficiently.
• Jewelry: Assisted customers in selecting jewelry items, provided product information, and facilitated sales transactions. Demonstrated knowledge of jewelry care and maintenance.
• Supervisor Duties: Performed key supervisor responsibilities, including managing the break board, coordinating employee schedules, and resolving customer complaints in a timely and satisfactory manner. Led by example to motivate and inspire team members.
• Audits: Conducted regular audits to verify inventory accuracy, pricing, and adherence to company policies. Utilized attention to detail and analytical skills to identify discrepancies and implement corrective actions.
• Payment Handling: Proficiently handled cash, checks, and cards during customer transactions, ensuring accuracy and security. Followed established procedures and maintained a high level of professionalism and integrity.

• Responsible for the overall care and well-being of animals, ensuring their health and safety.
• Performed daily feeding, grooming, and exercise routines, adhering to specific dietary and medical requirements.
• Administered medications and treatments as prescribed by veterinarians, ensuring accurate dosages and maintaining detailed records.
• Implemented strict hygiene protocols to maintain clean and sanitary environments for animals.
• Assisted in managing animal shipments, coordinating logistics, and ensuring compliance with regulatory requirements.
• Provided exceptional customer service by addressing inquiries and offering guidance on animal care and welfare.
• Educated customers about various animal species, their behaviors, and specific care needs.
• Conducted thorough assessments of customer needs, matching them with suitable animal selections.
• Offered ongoing support and guidance to customers post-purchase, resolving any concerns or issues.
• Actively participated in training programs to expand knowledge of animal care practices and stay updated on industry trends.
• Collaborated with a team of animal care professionals, working together to maintain a safe and nurturing environment.