Valerie Rocke
Jamaica,NY
Summary
Accomplished educator and social services professional with a proven track record at the Department of Education, enhancing. Skilled in interpersonal communication and analytical thinking, adept at conflict resolution and promoting social development. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
Work History
Social Worker
Department of Social Services
12.2014 - 11.2019
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
Shift Supervisor
VIP Community Services
10.2013 - 11.2014
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures
- Responded to and resolved customer questions and concerns.
Caseworker Supervisor
New York Department of Homeless Services
04.2008 - 09.2013
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
Teacher
Department Of Education
06.2001 - 03.2008
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
Master of Arts - Social Work
Fordham University
New York, NY05.2024
Bachelor of Arts - Social Work
The College of New Rochelle
New York, NY05.1996
Skills
Interpersonal and Social Skills
Social Services
Conflict Resolution
Positive Reinforcement
Social Development
Analytical Thinking
Classroom Instruction
Innovative lesson planning
Timeline
Social Worker
Department of Social Services
12.2014 - 11.2019
Shift Supervisor
VIP Community Services
10.2013 - 11.2014
Caseworker Supervisor
New York Department of Homeless Services
04.2008 - 09.2013
Teacher
Department Of Education
06.2001 - 03.2008
Master of Arts - Social Work
Fordham University
Bachelor of Arts - Social Work
The College of New Rochelle
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