Valerie Rodriguez
Fairfield,CA
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Detail-oriented and knowledgeable medical assistant skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care.
Overview
21
21
years of professional experience
Work History
Patient Service Representative
Queen Of The Valley Hospital
08.2019 - 05.2023
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used EPIC to schedule appointments.
Patient Service Representative
NorthBay Medical Center
02.2014 - 04.2019
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Entered patient demographic and insurance data into electronic medical record system.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
Medical Assistant
St. Helena Hospital
06.2002 - 08.2002
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Phlebotomy
Education
Clinical Medical Assisting - Medical Assisting
Trinity College
Fairfield,CACertified Medical Assistant - Medical Assisting
Blake Austin College
Vacaville, CAAdministrative Medical Assisting - Billing And Coding
CalRegional
Fairfield,CA11.2021
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Patient greeting
- Healthcare industry understanding
- Sterilization procedures
- Phlebotomy
- Administering injections
- Rooming patients
- Taking and documenting vital signs
Timeline
Patient Service Representative
Queen Of The Valley Hospital
08.2019 - 05.2023
Patient Service Representative
NorthBay Medical Center
02.2014 - 04.2019
Medical Assistant
St. Helena Hospital
06.2002 - 08.2002
Clinical Medical Assisting - Medical Assisting
Trinity College
Certified Medical Assistant - Medical Assisting
Blake Austin College
Administrative Medical Assisting - Billing And Coding
CalRegional
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