Valerie Rodriguez
Haines City
Summary
Adept at multitasking and client relationship building, I enhanced client satisfaction and project transparency at Northwestern Mutual Life Insurance. Leveraging strong organizational skills and a customer service focus, I excelled in roles demanding confidentiality and attention to detail, significantly contributing to team success without compromising quality.
Experienced with client relationship management and service coordination. Utilizes effective communication and problem-solving skills to enhance client interactions. Track record of fostering team collaboration and ensuring client satisfaction.
Overview
3
3
years of professional experience
Work History
Risk Client Services
Northwestern Mutual Life Insurance
07.2024 - Current
- Provided timely updates on project status to clients, ensuring transparency throughout the entire process while building trust in our services.
- Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
- Managed a diverse portfolio of clients, ensuring timely completion of projects and high-quality service delivery.
- Implemented regular follow-ups with clients to ensure their ongoing satisfaction and to address any concerns before they developed into larger issues, proactively managing potential risks.
Verification Specialist
Marriott Vacations Worldwide
01.2022 - 05.2024
- Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
- Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
- Maintained a high level of professionalism when interacting with external parties during the verification process.
- Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
Education
High School Diploma -
Northern Research Institute
San Juan, PR01-2010
Skills
- Customer service focus
- Multitasking proficiency
- Strong organization
- Client relationship building
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Risk Client Services
Northwestern Mutual Life Insurance
07.2024 - Current
Verification Specialist
Marriott Vacations Worldwide
01.2022 - 05.2024
High School Diploma -
Northern Research Institute
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