Valerie Romero

Engaged customers and provided very high level of service and support. Consistently informed customers about current sale items and maintained professional demeanor by staying calm when addressing unsatisfied customers. Front end management: Cash handling, basic bookkeeping, completing Western Union/Money orders/Lotto sales. Inventory Control: Processed deliveries, returns and donations. P.I.T certified. Merchandising: Built displays, end caps, ordering for upcoming sales, counting inventory. Safety Chairman: Implemented a safe work environment and ensured food and safety regulations were executed. Opened and closed location and monitored shift changes.

Recommended and helped customers select merchandise based on their needs. Exchanged returned merchandise for customers efficiently. Checked-in and stocked deliveries in a timely and safe manner. Performed wine and spirits tastings. Created schedules for employees. Daily bookkeeping. Performed Opening and closing duties. Trained and mentored new sales representatives.

Monitored cash drawers in seven checkout stations to verify adequate cash supply. Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention. Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets. Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.