Valerie Rosas
Orange,CA
Summary
Dynamic professional with a proven track record at Select Homes, excelling in customer engagement and lead generation. Leveraged negotiation and persuasive speaking to expand client base, enhancing customer satisfaction through effective complaint resolution. Demonstrated exceptional verbal communication and CRM software proficiency, significantly contributing to sales pipeline growth.
Overview
2025
2025
years of professional experience
Work History
Telemarketer
Select Homes Real Estate & Proeprty
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Informed current and prospective customers of promotions and new or upgraded products.
- Completed daily and weekly sales reporting using assigned tools.
Call Center Representative
Select Homes
02.2019 - 01.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Skills
- Customer engagement
- Negotiation and persuasion
- Inbound and outbound calls
- Verbal and written communication
- Data entry
- Sales proficiency
- Goal oriented
- Product sales
- Complaint resolution
- Attention to detail
- Lead generation
- MS office
- Results-driven
- Outbound calling
- Relationship building
- Script reading
- Scripted calls
- Professional communication
- Documentation and reporting
- Lead management
- CRM software
- Stress tolerance
- Sales support
- Upselling and cross selling
- Inbound call management
- Telemarketing expertise
- Strategic Decision-making
- Administrative support
- Call center operations
- Persuasive speaking
- Mathematics proficiency
- Negotiation
- Adaptability and dependability
- Outbound and inbound calls
- Tenacious
Timeline
Call Center Representative
Select Homes
02.2019 - 01.2025
Telemarketer
Select Homes Real Estate & Proeprty
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