VALERIE SACCO
Deerfield Beach,FL
Summary
Goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability and a swift capacity to learn. Committed to using these qualities to drive team success and add to organizational growth.
Overview
19
19
years of professional experience
Work History
Resolution Case Manager
Asurion Appliance Repair
01.2021 - 01.2022
- Provided escalation resolution to sensitive client accounts; credit card refund requests, and completion through Square or Adyen payment systems; working directly with repair experts and supervisors regarding damage claims; submission of damage claims; and departmental distribution of customer contacts.
Executive Office Manager
Lakes Electronics
01.2006 - 01.2021
- Interdepartmental liaison to President/Owner. Provide escalation resolution to sensitive client accounts. Monitor and maintain parts inventory, and office maintenance materials. Perform and manage Accounts Payable and Receivables on client accounts. Provide daily reporting to the Executive team.
Accounts Payable
Ideal Automotive & Truck Accessories
01.2003 - 01.2005
- Monitor and maintain monthly expenditures. Scheduled check and purchase order payments to third party suppliers, and account partners. Issue credits and stop payments when appropriate. Performed weekly monitoring through financial reporting to identify payment oversights, core changes, restocking fees and hidden fees.
Skills
- Office management
- Bookkeeping
- Inventory control
- Critical thinking
- De-escalation techniques
- Effective time management
Timeline
Resolution Case Manager
Asurion Appliance Repair
01.2021 - 01.2022
Executive Office Manager
Lakes Electronics
01.2006 - 01.2021
Accounts Payable
Ideal Automotive & Truck Accessories
01.2003 - 01.2005
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