VALERIE SAGGAU
Glenwood,NJ
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Head Barista
Culinart
07.2021 - Current
- Scheduled maintenance on machines and appliances.
- Train current or new staff on standard operating procedures, new recipes, and help resolves any issues.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
Evening Supervisor
Dunkin’ Donuts
06.2019 - 03.2021
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Ceramic Instructor
Color Me Mine
09.2013 - 08.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments, meetings and group parties.
- Updated and maintained customer information, documents and records.
- Collected deposits, fees, and payments later creating expense reports.
- Maintained organized and clean area to create professional welcoming environment for visitors.
Data Entry Clerk
Becton Dickinson BD Medical
09.2008 - 06.2010
- Completed data entry tasks with accuracy and efficiency.
- Corrected data entry errors to prevent duplication or data degradation.
- Created spreadsheets for more efficient recordkeeping.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Education
Bachelor of Fine Arts - Theatre: Production/Design, Studio Art
Montclair State University
Montclair, NJ05.2010
Skills
- Microsoft Office Suite
- Phone Skills
- Customer Service
- Organization
- Schedule Management
- Purchase Orders
Timeline
Head Barista
Culinart
07.2021 - Current
Evening Supervisor
Dunkin’ Donuts
06.2019 - 03.2021
Ceramic Instructor
Color Me Mine
09.2013 - 08.2018
Data Entry Clerk
Becton Dickinson BD Medical
09.2008 - 06.2010
Bachelor of Fine Arts - Theatre: Production/Design, Studio Art
Montclair State University
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