Valerie Sanchez
Fort Worth,TX
Summary
Versatile and results-driven professional with extensive experience in dental assistance at Jefferson Dental & Orthodontics and customer service roles across various industries. Excelled in enhancing patient satisfaction and operational efficiency through expert chairside support and adept use of Open Dental software. Demonstrated exceptional teamwork, adaptability, and a commitment to excellence, significantly improving service delivery and patient care.
Overview
4
4
years of professional experience
Skills
- Customer Service
- Customer Relationship Building
- Knowledgeable in Open Dental and Dentrix
- Teamwork and Collaboration
- Data Entry
- Cash Handling
- Adaptability and Dependability
- Problem-Solving
Languages
Spanish
Native or Bilingual
American Sign Language
Full Professional
Accomplishments
- Mentored over 4 dental assistants.
- Introduced online new patient forms, streamlining intake process.
- Improved patient education by working with dentists to create patient education program covering general dental hygiene and post-surgical care.
- Trained and mentored 3 employees.
- Supervised team of 12 staff members.
Education
High School Diploma -
Arlington Heights High School
Fort Worth, TX06.2022
Quote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work History
Dental Assistant
Private Practice
01.2024 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Verified patient insurance eligibility and benefits.
- Scheduled and confirmed patient appointments.
- Sterilized rooms and prepped equipment and instruments for 5 procedures daily.
Dental Assistant
Jefferson Dental & Orthodontics
01.2023 - 01.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Exposed, developed and mounted dental x-rays.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Sterilized rooms and prepped equipment and instruments for 20+ procedures daily.
Sales Representative
Campus Box Media
10.2022 - 12.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Made average of 100 outbound and inbound calls per day.
Head Cashier
Home Depot
05.2021 - 08.2022
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Assisted customers by answering questions and fulfilling requests.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Processed both cash and card purchases and returns.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Lifted up to 50 pounds at once
Drive-Thru Cashier
Coyote Drive-in
03.2021 - 05.2021
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Developed strong communication skills while interacting with diverse clientele daily.
- Followed company policies and procedures regarding cash handling.
- Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Lifted up to 40 pounds at once
Sandwich Artist
Subway
06.2020 - 09.2020
- Greeted guests, promoted specials, and took orders.
- Operated cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained cleanest and organized workspace, adhering to strict sanitation standards.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Prepared salads, soups and sandwiches for customers.
Work Preference
Work Type
Part TimeFull TimeLocation Preference
RemoteHybridOn-SiteImportant To Me
Work-life balanceHealthcare benefitsPaid time off4-day work weekTeam Building / Company RetreatsFlexible work hoursWork from home optionPaid sick leaveCareer advancementSoftware
Communication
Scheduling
Data Entry
Timeline
Dental Assistant
Private Practice
01.2024 - Current
Dental Assistant
Jefferson Dental & Orthodontics
01.2023 - 01.2024
Sales Representative
Campus Box Media
10.2022 - 12.2022
Head Cashier
Home Depot
05.2021 - 08.2022
Drive-Thru Cashier
Coyote Drive-in
03.2021 - 05.2021
Sandwich Artist
Subway
06.2020 - 09.2020
High School Diploma -
Arlington Heights High School
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