Valerie Sanchez
Fontana,CA
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Global VXI
Tucson, AZ
02.2021 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Customer Service Representative
Alorica
Tucson, AZ
05.2017 - 06.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Admit Clerk
Benson Hospital
Benson, AZ
03.2000 - 07.2017
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Streamlined ER admissions process by implementing efficient patient intake procedures.
- Reduced wait times for patients with prioritization of urgent cases upon arrival.
- Improved patient satisfaction by providing excellent customer service during the admission process.
- Collaborated with medical staff to ensure accurate and timely communication of patient information.
- Maintained patient confidentiality by adhering to HIPAA regulations and hospital policies.
- Assisted in decreasing errors on insurance forms, ensuring swift processing and payment for services rendered.
- Enhanced efficiency in the ER through effective multitasking and management of high-pressure situations.
- Facilitated smooth transfer of patients from ambulance to ER, maintaining clear communication with paramedics and medical staff.
- Provided support to families during stressful situations, offering empathetic assistance when needed.
- Contributed to a positive work environment by collaborating effectively with team members across various departments.
- Trained new Admissions Clerks on departmental procedures, improving overall productivity within the team.
- Managed patient records accurately, ensuring thorough documentation for billing purposes and future care needs.
- Provided clear instruction to patients regarding required paperwork, expediting their admission process.
- Worked closely with insurance providers to verify coverage details, minimizing out-of-pocket expenses for patients whenever possible.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Processed medical insurance claims and payments.
Elderly Caregiver
Skyline Assisted Living
Benson, AZ
01.2002 - 03.2010
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Monitored clients' overall health and well-being and noted significant changes.
Education
Associate of Arts - Social Work
Cochise College
Benson, AZHigh School Diploma -
Excelsior High School
Norwalk, CA09.1974
Skills
- Report Generation
- Call Management
- Information Security
- Complaint Resolution
- Scheduling
- Appointment Scheduling
- Data Entry
- Documentation
- Computer Proficiency
Additional Information
I am great at multitasking,Meeting deadlines, and looking at things in several ways to make sure the job is complete and satisfactory to the client.
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Global VXI
02.2021 - 10.2023
Customer Service Representative
Alorica
05.2017 - 06.2021
Elderly Caregiver
Skyline Assisted Living
01.2002 - 03.2010
Admit Clerk
Benson Hospital
03.2000 - 07.2017
Associate of Arts - Social Work
Cochise College
High School Diploma -
Excelsior High School