Valerie Sanders
Kingman,AZ
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Room Service Associate
Cheyenne Regional Medical Center
Cheyenne, WY
08.2014 - 03.2015
- Utilized strong multitasking abilities to efficiently manage multiple incoming calls while simultaneously inputting order details into the system accurately.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
Trails End Club
90th Service Support Squadron
FE Warren AFB, WY
01.2004 - 07.2012
- Increased customer loyalty through excellent communication skills, attentive service during transactions, and quick problem resolution when necessary.
- Streamlined front-end operations for increased efficiency by implementing effective scheduling and task delegation.
- Assisted in hiring decisions by conducting interviews, evaluating applicants'' qualifications, and providing recommendations to management.
- Oversaw cash handling procedures, including daily audits and reconciliations, to ensure accurate financial reporting and prevent discrepancies.
- Created employee schedules to align coverage with forecasted demands.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Used POS system to enter orders, process payments and issue receipts.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
Call Center Airline Representative
Great Lakes Aviation
Cheyenne, WY
04.2002 - 05.2008
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
- Coordinated closely with other airline departments to resolve ticketing issues promptly and accurately.
- Trained new staff members in using airline reservation systems efficiently, resulting in shorter learning curves.
- Worked on employee and other airline travel requests, both international and national.
- Explained travel benefits to all new hire classes.
- Worked flexible schedule and extra shifts to meet business needs.
- Processed refunds and exchanges in accordance with company policy.
Education
High School Diploma -
East High School
Cheyenne, WY Skills
- Active Listening
- Problem-solving abilities
- Patience and Empathy
- Work Ethic and Integrity
- Customer Service
- Data Entry
- Inbound phone calls
- Cash Handling
- Guest Engagement
- Memory retention
- Safe Food Handling
- Quality Control
Timeline
Room Service Associate
Cheyenne Regional Medical Center
08.2014 - 03.2015
Trails End Club
90th Service Support Squadron
01.2004 - 07.2012
Call Center Airline Representative
Great Lakes Aviation
04.2002 - 05.2008
High School Diploma -
East High School