Valerie Sanders
Kingman,AZ
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Room Service Associate
Cheyenne Regional Medical Center
2014.08 - 2015.03
- Utilized strong multitasking abilities to efficiently manage multiple incoming calls while simultaneously inputting order details into the system accurately.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
Trails End Club
90th Service Support Squadron
2004.01 - 2012.07
- Increased customer loyalty through excellent communication skills, attentive service during transactions, and quick problem resolution when necessary.
- Streamlined front-end operations for increased efficiency by implementing effective scheduling and task delegation.
- Assisted in hiring decisions by conducting interviews, evaluating applicants'' qualifications, and providing recommendations to management.
- Oversaw cash handling procedures, including daily audits and reconciliations, to ensure accurate financial reporting and prevent discrepancies.
- Created employee schedules to align coverage with forecasted demands.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Used POS system to enter orders, process payments and issue receipts.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
Call Center Airline Representative
Great Lakes Aviation
2002.04 - 2008.05
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
- Coordinated closely with other airline departments to resolve ticketing issues promptly and accurately.
- Trained new staff members in using airline reservation systems efficiently, resulting in shorter learning curves.
- Worked on employee and other airline travel requests, both international and national.
- Explained travel benefits to all new hire classes.
- Worked flexible schedule and extra shifts to meet business needs.
- Processed refunds and exchanges in accordance with company policy.
Education
High School Diploma -
East High School
Cheyenne, WY Skills
- Active Listening
- Problem-solving abilities
- Patience and Empathy
- Work Ethic and Integrity
- Customer Service
- Data Entry
- Inbound phone calls
- Cash Handling
- Guest Engagement
- Memory retention
- Safe Food Handling
- Quality Control
Timeline
Room Service Associate
Cheyenne Regional Medical Center
2014.08 - 2015.03
Trails End Club
90th Service Support Squadron
2004.01 - 2012.07
Call Center Airline Representative
Great Lakes Aviation
2002.04 - 2008.05
High School Diploma -
East High School
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